Oregon Symphony

 

About Oregon Symphony

Employment Opportunities

The Oregon Symphony is the sixth oldest major orchestra in the United States and one of the largest arts organizations in the Pacific Northwest, performing over 70 concerts per year at the Arlene Schnitzer Concert Hall in Portland and providing a wide array of musical educational offerings for all ages.

The orchestra is recognized as one of the most successful and innovative symphony orchestras in the nation. On May 12, 2011 the Oregon Symphony made its debut at Carnegie Hall as part of the Spring for Music festival. Writing in the June 6th issue of the New Yorker, critic Alex Ross called our performance "the highlight of the festival and one of the most gripping events of the current season."


Patron Services Representative

Looking to be a part of Oregon’s largest and most vibrant arts organizations while earning extra income? Consider joining the Oregon Symphony's Teleservices Call Center team!

As a Patron Services Representative with the Oregon Symphony you will call our patrons for both ticket sales and fundraising. This is a part-time, year round, hourly position requiring a minimum of 20 hours per week, and offering a maximum of 29.75 hours per week. Our Call Center is open Monday through Friday 3:00 to 9:00pm, which allows for some flexibility in scheduling around the prime calling hours. Patron Service Representatives must be in the office during prime calling hours, which are Monday through Thursday, 5:00 to 9:00 pm. Patron Service Representatives are required to work 1 to 2 weekend concerts per month during the season (September - May) as part of their overall hours. Additionally, Patron Service Representatives are sometimes able to voluntarily work additional day shift hours in the Ticket Office based on availability.

To be considered, the following qualifications are required:

  • Prior sales, marketing or fundraising experience
  • A strong customer service background
  • An excellent phone presence
  • Proficiency in Windows based computing (including MS Office Word, Excel and Outlook)
  • A love and passion for the arts, especially classical music
  • Outstanding communication skills, a love of enthusiastically talking to people
  • Ability to meet 20 hours weekly minimum requirement
  • Mandatory attendance Monday – Thursday 5:30-9:00 pm

In addition, the ideal candidate would possess the following qualifications:

  • Call center experience
  • Experience in the arts and/or non-profit
  • Critical thinking and problem solving skills
  • The ability to adapt, learn, retain information and grow in the position

This is a production-focused position so you must be focused and driven to work through lists of leads to achieve a high call volume per hour. Compensation is an hourly wage plus a monthly bonus and other benefits! A detailed job description can be found below.

Job Title: Patron Services Representative – Part Time Teleservices
Department: Patron Services
Reports to: Teleservices Manager
Supervision Exercised: N/A
FLSA Status: Part Time, hourly, non-exempt

SUMMARY: Serve as front-line representative of the Oregon Symphony to the public generating revenue through out-bound phone sales calls and donation solicitations by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  1. Sell Oregon Symphony (OSA) concert subscriptions, tickets and memberships by phone at the facility provided by the OSA from leads furnished by the OSA.

  2. Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits and donor events.

  3. Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.

  4. Develop competency in Tessitura database software to process orders, receive donations and review constituent data.

  5. Participate in sales campaigns as directed by the Teleservices Manager and Director of Patron Services.

  6. Maintain department standards:
    1. On leads furnished by the OSA, generate a minimum of 30 sales calls per hour during each hour of the assigned shift.
    2. On monthly goals set by management.

  7. Use an organized bring-up system on all call-backs to ensure best and most efficient sales strategy.

  8. Promptly follow-up on all leads furnished to ensure best sales opportunities and success through an organized and systematic sales approach.

  9. Function as a member of the Patron Services Team and provide support and help to other Team members as well as assisting in the training of new staff.

  10. Attend weekly Team Meetings.

  11. Accurately complete all necessary records and paperwork on time.

  12. Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.

  13. Represent the OSA with integrity, handling all business related to the OSA and its employees and patrons courteously, professionally and in an efficient and confidential manner.

  14. Teleservices PSRs are also required to assist the operation of the Ticket Office in the following areas:
    1. Work a minimum of 1 to 2 concerts per month during the season.
    2. Assist the ticket office during peak sales times, as assigned and when available within their weekly 29.75 hour maximum. (Ticket Office days shifts are voluntary)

Required Hours/Work Schedule: Must work a minimum of 20 hours and a maximum of 29.75 hours in any work week. Additional hours, up to 40 per week, may be allocated at peak times during the Season but only with prior approval of the Vice-President of Marketing. Must work a minimum of four different days in a calendar week in a manner consistent with adequate customer service, exclusive of Patron Service work at concerts. All shifts are between the hours of 3:00pm and 9:00pm Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5:30pm – 9:00pm Monday – Thursday to be of maximum effectiveness.

Scheduling is flexible but work schedules must be filed with, and are subject to approval by, supervisor in advance of the pay period. Any changes to the posted schedule are subject to approval by supervisor a minimum of 24 hours in advance. Required to work the full shift assigned unless other arrangements have been approved by the supervisor in advance. Ability to work 1 to 2 weekend concerts per month during season (September – May) at concert hall is also required. Teleservices PSRs may also have the opportunity to volunteer to work Ticket Office day shifts as needed, within their weekly 29.75 hour max.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: HS diploma and 1-2 years sales experience preferred.

  • Language Skills: Ability to quickly learn to pronounce foreign names of composers, compositions and artists.

  • Mathematical Skills: Ability to accurately add, subtract, multiply and calculate discount percentages.

  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Computer Skills: Ability to quickly learn and use Tessitura database/ticketing software, working proficiency in Microsoft Outlook. Training in Tessitura is provided and two weeks’ proficiency period is given.

  • Certificates, Licenses, Registrations: N/A

OTHER QUALIFICATIONS: Availability to work the required schedule and hours; Excellent customer service and sales skills; Exceptional communication and good organizational skills; Dependability.

OTHER SKILLS AND ABILITIES: Appreciation for live symphonic music a plus.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving – Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.

  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

  • Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Exhibits confidence in self and others.

  • Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

  • Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

  • Ethics – Inspires respect and trust and treats everyone with respect; Works with integrity and ethically; Upholds organizational values.

  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Promotes a harassment-free environment; Observes safety and security procedures; Uses equipment and materials properly.

  • Judgment – Exhibits sound and accurate judgment.

  • Motivation – Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

  • Planning/Organizing – Uses time efficiently.

  • Professionalism – Reacts well under pressure; Accepts responsibility for own actions.

  • Quality and Quantity – Demonstrates accuracy and thoroughness; Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

  • Adaptability – Adapts to changes in the work environment.

  • Dependability – Is consistently at work and on time; Follows instructions, responds to management direction.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus in order to use computer monitor. When assigned to concert duty, the employee is occasionally required to stand and walk and must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

To inquire, please submit a cover letter and resume to Careers@orsymphony.org. No phone inquiries, please.
Position is open until filled.


Associate Librarian


Position Title: Associate Librarian
Department: Artistic Operations
Reports To: Principal Librarian, Vice President and General Manager
Supervision Exercised: Assistant Librarian, other library assistants
FLSA Status: Full time, exempt

SUMMARY AND PRIMARY FUNCTION: Assists in planning and administering program of Oregon Symphony music library services by assisting with or performing the following duties personally or through subordinate staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

PERFORMANCE SUPPORT SERVICES: Provides effective and efficient music library service for the musicians of the Oregon Symphony, its staff, conductors and visiting artists. Serves as a member of the Music Library staff team, assisting the Principal Librarian with all aspects of preparing music for performance and ensuring library functions in the absence of the Principal Librarian by performing the following duties:

  1. Assists Principal Librarian in ensuring that all musical materials for confirmed programs are prepared to performance condition and distributed on a timely basis per the Collective Bargaining Agreement requirements.
  1. Primary Library staff member responsible for the scheduling and coordination of bowing of string parts. Ensures distribution of music to concertmaster, and, subsequently, copies to principal strings. Monitors follow-up to maintain timely completion of bowings. Tracks this information in an organized and consistent manner available to the Principal Librarian. As time permits, helps library support staff in copying markings.
  1. Supervises Library Assistants regarding the bowing process.
  1. Serves as the official music librarian on duty at concerts in Portland and on tour on a rotating basis, handling emergencies and conductor requests, as necessary.
  1. Checks in and inventories rentals and purchases as they arrive. Prepares music for performance as directed by the Principal Librarian.
  1. Assists in proofreading and editing new music for accuracy and legibility.
  1. Searches files, reference shelves, and computerized information systems, including OPAS, to locate information, as requested.
  1. Assists in placing music into folders and making parts available to musicians not later than 2 weeks prior to first rehearsals of concert programs.
  1. Delivers folders to the stage manager for transport when the Orchestra is playing in locations other than the Arlene Schnitzer Concert Hall.
  1. Helps library support staff to compile, distribute, collect, and break down all folders.
  1. During concerts, ensures that the conductor’s scores are placed on, and removed from the stand as required.
  1. Provides for musicians’ special music preparation requests, as necessary.
  1. Takes on leadership role in Specials, Youth Concerts, Kids Concerts, and Pops Concerts when asked including procuring music, distributing parts and information, and acting as primary contact for certain shows when assigned.


LIBRARY ADMINISTRATION: Manages assistants and bowmarkers of the Oregon Symphony Music Library

  1. Schedules and supervises library activities of the library assistants and bowmarkers.
  1. Tracks hours and expenses of library help and reports information to the Principal Librarian.
  1. Approves rental and purchase invoices in the absence of the Principal Librarian.
  1. Assists in work with choral librarian to ensure timely distribution and return of choral music.
  1. Attends or is available at all orchestra services, or during assigned concert duty when in rotation.
  1. Assists in record-keeping relating to OSA performances.

    • Maintains a comprehensive performance history of each repertoire piece.

    • Maintains current bowing records of repertoire in the Oregon Symphony Library catalog.

  2. Assists in forwarding updated copies of every program to ASCAP, BMI, and other agencies or publishers, as required.
  1. Is responsible for preparing audition repertoire, asking for assistance from the Principal Librarian, if needed. Provides audition material, as needed.

MUSIC LIBRARY HOLDINGS, MAINTENANCE AND RESOURCES: Assists in maintaining, in performance condition, the OSA library of orchestra and chorus parts and scores.

  1. Maintains a Library inventory.
  1. Checks in and catalogs newly acquired music.
  1. Maintains a reference file of bowings and markings for rental parts and guest conductors’ material.
  1. Produces and maintains permanent string sets of selected standard repertoire.
  1. Maintains an appropriate reference library.

Other duties as may be assigned by the Principal Librarian or Vice President and General Manager.

SUPERVISORY RESPONSIBILITIES: In conjunction with the Principal Librarian, manages hourly Library Assistants/bowmarkers. Carries out supervisory responsibilities in accordance with Oregon Symphony policies and applicable laws. Responsibilities include interviewing, recommending, and training library assistants and bowmarkers; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Manages project team activities. Communicates clearly and directly with Library assistants and Principal librarian when scheduling hours and assigning tasks.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience - Bachelor's degree (B.A.) in music, or equivalent. Two years of professional symphony orchestra library experience or equivalent.

  • Customer Service - Manages difficult or emotional customer situations projecting a calm, unflappable and interested demeanor; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Takes initiative to assist customers promptly upon their entering the Library; Meets commitments.

  • Communication Skills - Close working knowledge of standard foreign language musical terms, composer and composition names and correct pronunciation. Ability to remain professional and helpful in challenging situations. Ability to listen and get clarification; Respond well to questions.

  • Reasoning Ability - Ability to solve practical problems and to apply common sense understanding to carry out instructions furnished in written or oral form.

  • Computer Skills - To perform this job successfully, an individual should have knowledge of strong working knowledge of or ability to quickly learn OPAS Database software; Microsoft Outlook, Excel, Word and internet software.

  • Certificates, Licenses, Registrations: None required

OTHER SKILLS AND ABILITIES: Highly developed orientation to providing service. Appreciation for live orchestral music. Exceptional organizational skills and exquisite attention to details. Broad knowledge of orchestral repertoire, music theory, history, terminology, the music industry and understanding of orchestra operations and performance practices.

  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Asks for and offers help when needed.

  • Quality and Quantity - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Measures self against standard of excellence. Completes work in timely manner; Strives to increase productivity; Works quickly.

  • Ethics - Keeps commitments; Inspires the trust of others; Works with integrity and ethically. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Keeps emotions under control; Treats everyone with respect and consideration; Accepts responsibility for own actions.

  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Conserves organizational resources. Uses equipment and materials properly.

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks, as requested; Develops realistic action plans.

  • Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

  • Work Schedule: Must be able to work evenings and weekends as required for Concert Duty on a rotating basis with other library staff.

  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Ability to safely lift and carry up to 20 pounds. Ability to safely maneuver among delicate musical instruments and stage equipment. While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and ability to adjust focus to read music and use computer monitor.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

  • Dependability - Follows instructions, Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Is consistently at work and on time; Ensures work responsibilities are covered when absent.

  • Motivation and Initiative - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Strives to continuously build knowledge and skills.

  • Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

  • Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.

  • Managing People - Takes responsibility for subordinates' activities; Provides regular performance feedback; Solicits and applies customer feedback (internal and external) to improve performance; Improves processes, products and services; Works to improve supervisory skills.

To inquire, please submit a cover letter and resume to Careers@orsymphony.org. No phone inquiries, please.
Position is open until filled.


Oregon Symphony Association is an Equal Opportunity Employer.

Founded in 1896, the Oregon Symphony is recognized for its internationally-acclaimed conductors, skilled musicians, diverse performances and outstanding education and community engagement programs. Our mission is sharing live performances with the people in our region.

 

 

 


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