Frequently Asked Questions

At the Arlene Schnitzer Concert Hall, All patrons will be required to present either proof of a negative COVID-19 test or record of full vaccination. Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines or one dose of Johnson & Johnson vaccine administered two weeks or more in advance of the concert or event to be attended. Patrons must bring an electronic, photo, or paper copy of their full vaccination card with them to the concert along with a valid driver’s license or other government issued ID matching the name on the vaccination card. 

At Smith Auditorium, all patrons will be required to present proof of full vaccination only. Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines or one dose of Johnson & Johnson vaccine administered two weeks or more in advance of the concert or event to be attended. Patrons must bring an electronic, photo, or paper copy of their full vaccination card with them to the concert with appropriate ID along with a valid driver’s license or other government issued ID matching the name on the vaccination card. COVID-19 tests will not be accepted. Because children under 12 are unable to be vaccinated, they will not be permitted at this time.

At the Arlene Schnitzer Concert Hall, all patrons are required to show proof, prior to entering the building, of either a negative COVID PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 24 hours of the performance start time.

At Smith Auditorium, COVID-19 tests will not be accepted. Only proof of vaccination may be provided for entry per Willamette University’s Health and Safety Guidelines. Because children under 12 are unable to be vaccinated, they will not be permitted at this time.

At the Arlene Schnitzer Concert Hall, patrons must bring an electronic, photo, or paper copy of a negative COVID-19 test result. Please note that test result documentation must be directly from the healthcare provider that performed the test along with a valid driver’s license or other government issued ID matching the name on the COVID-19 test result. 

At Smith Auditorium, COVID-19 tests will not be accepted. Only proof of vaccination may be provided for entry. Because children under 12 are unable to be vaccinated, they will not be permitted at this time.

Patrons must bring an electronic, photo, or paper copy of a relevant COVID-19 vaccination record to the concert. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine along with a valid driver’s license or other government issued ID matching the name on the proof of vaccination. 

A face covering is required for entry and must be worn at all times in accordance with the health and safety guidelines. Face masks must completely cover nose and mouth and have ear loops or similar to hold in place. Gaiters and bandanas are not acceptable. 

At the Arlene Schnitzer Concert Hall, children under age 12 must provide a negative test result. A negative COVID-19 PCR test must be taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within 24 hours of the performance start time. Test result documentation must be directly from the healthcare provider that performed the test. Those under age 12 must be accompanied by an adult who meets the vaccination or COVID test requirements.

At Smith Auditorium for children under 12, a negative COVID-19 test is not required. However, since children under 12 are not able to be vaccinated, they may attend the event, but must wear a face covering at all times. Because children under 12 are unable to be vaccinated, they will not be permitted at this time.

The Oregon Symphony recently conducted an analysis of patrons’ ticket purchasing behavior and the organization’s ticket pricing structure. The study examined the Oregon Symphony’s last four complete seasons. The historical data revealed that the Symphony’s pricing structure had not been updated to reflect current ticket purchasing behaviors and prices did not coincide with ticket demand. A large-scale price restructuring and re-zoning of the hall had not been implemented in over a decade. 

As a result, beginning in the 2021/22 Season, some seating sections may incur a price increase while other sections may decrease in price. For some subscribers, this may mean the package price has changed with the 2021/22 Season. 

If you have any questions, please call the Ticket Office and we will be happy to help.

In the event of a concert cancelation, all Oregon Symphony patrons may choose from the following options: 

• Exchange your ticket(s) for another scheduled concert in the current season 
• Exchange your ticket(s) for an emailed gift certificate of equal value (physical certificates are available upon request).
• Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift. 
• Request a full or partial refund 

In order for the Oregon Symphony to expeditiously manage purchased tickets that are impacted by canceled concerts, ticketholders will have 90 days to act from the date of cancelation (see options listed above) on any funds associated with the concert. After this 90-day period, if no action has been taken, these funds will automatically convert to a tax-deductible donation. A receipt for this donation is available upon request by calling 503-228-1353 or emailing orsymphony@orsymphony.org

For assistance, please contact the Oregon Symphony Ticket Office by phone at 503-228-1353, email at orsymphony@orsymphony.org, or in person at the Oregon Symphony Ticket Office located at 909 SW Washington, Portland, OR 97205.

Many of our subscribers elected to move 2020/21 Season funds, from tickets purchased for concerts that were canceled, to the 2021/22 Season. If you did so, and had a surplus of funds on your account, we’ve allocated the surplus total as a credit that you will be able to use for any add-on concerts in the 2021/22 Season. If you have any questions about this balance, please don’t hesitate to call the Ticket Office.

Some subscribers elected to transfer a portion of their previous season payment to the 21/22 season and chose another option for the remaining portion (donation, refund, gift card). If you are one of these subscribers, we have applied the exact amount you asked to have transferred to the 2021/22 Season, and your renewal form reflects the balance due.

If your 20/21 subscription was not fully paid, you may have a balance due for the 21/22 Season. If so, your renewal form reflects this balance.

On June 15, 2021 the Oregon Symphony launched a new Choose Your Own Subscription program. The new program is designed to be more accessible while continuing the unique benefit for patrons to choose specific concerts to create their own subscriptions. Also available are fixed seat subscriptions, which offer the best seats at the best price. A fixed seat subscription includes the added benefit of easy, no-fee ticket exchanges and early access to newly added concerts.

All gift cards issued after March 12, 2020 will be valid through the end of the 2021/22 Season, June 2022.

We will share all important updates, as well as the latest content from the Oregon Symphony, in our email newsletter. You can sign up now.

The Creative Alliance is a continuing and evolving coalition of artists, with the purpose of bringing the unique perspectives of cultural thought-leaders and musical innovators to the Oregon Symphony stage. The initiative will continue and evolve into future seasons.

Those who are in the position to do so are encouraged to make an additional gift to support the Oregon Symphony at orsymphony.org/give.