Oregon Symphony Concert Cancelations

Frequently Asked Questions

Our Patron Services Representatives are available to help with any additional questions or concerns you may have. Please do not hesitate to contact us at 503‑228‑1353 or orsymphony@orsymphony.org.

We will reunite with our audiences in the 2021/22 Season that celebrates Oregon Symphony’s 125th anniversary, and fulfill our promise for adventurous programming, inspiring collaborations, and connecting lives with exhilarating performances.

What concerts are canceled, and will any be rescheduled?

Currently, all concerts scheduled through June 14, 2021, in Portland and Salem (including Carmina Burana at the Salem Armory) are canceled. We are exploring the possibility of rescheduling select concerts and will notify patrons via our website and email regarding any rescheduled dates. For example, An African American Requiem has been rescheduled for May 7, 2022.

View a complete list of canceled concerts

 

For Subscribers

1. I have tickets to a canceled concert. What are my options, and how do I proceed with the option I choose?

We would deeply appreciate if you would consider one of the following options in support of your Oregon Symphony:

  • For Subscribers: Apply the value of your ticket(s) to a 2021/22 Season subscription. We will save your same seats and series now, and lock in your current subscription price for next season. Plus, you’ll secure your early bird renewal benefit now, which means you’ll receive two free tickets redeemable for select Classical concerts in the 2021/22 Season.
  • Exchange your ticket(s) for an emailed gift certificate, which can be used through the end of the 2021/22 Season. You will receive an extra 10% in addition to the value of your tickets.
  • Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift.
  • You may also request a full or partial refund for the value of the ticket(s).

It is easy to take advantage any of these options by contacting the Ticket Office at 503‑228‑1353, emailing orsymphony@orsymphony.org, or submitting an online form. Our current phone line hours are: Monday–Thursday 10 am–9 pm, Friday 10 am–6 pm.

2. I am a subscriber (Classical, Pops, Popcorn, or Kids Series) and I would like to move my tickets/seats for canceled concerts to next Season (2021/22). How will that work? Can I keep my same seats? What happens if ticket prices increase? Will I be charged for the increase in ticket prices or any handling fees?

If you would like to move the value of your canceled concerts to the 2021/22 Season, we will gladly reserve your same subscription seats at the price you paid this season, even if there is an increase in subscription ticket prices. We will keep the value of your canceled concerts on your account, and you will be able to use the value when you purchase your 2021/22 Season subscription. If you select this option, there is no additional cost, and you will pay no handling fees. Additionally, you’ll secure your early bird renewal benefit now, which means you’ll receive two free tickets redeemable for select Classical concerts in the 2021/22 Season. You'll receive these vouchers when your subscription tickets arrive in the mail.

3. I am a Choose Your Own (CYO) Subscriber. Will I also be able to move the value of my canceled concerts to the 2021/22 Season?

Yes. We encourage Choose Your Own Subscribers to exchange the value of canceled concerts for a gift certificate, which can be applied to the 2021/22 Season as soon as concerts go on sale.

4. Will my subscription seats be held for me in the 2021/22 Season?  

Yes, your seats will be held for the 2021/22 Season, and you will be able to renew your subscription in the spring of 2021.

5. When will the 2021/22 Season go on sale?

The 2021/22 Season, which marks the 125th anniversary of the Oregon Symphony, will go on sale for subscribers in the spring of 2021. We look forward to sharing with you all the extraordinary programs and events we have in store to celebrate this monumental anniversary season.

 

For All Ticketholders

1. I have tickets to a canceled concert. What are my options, and how do I proceed with the option I choose? 

We would deeply appreciate if you would consider one of the following options in support of your Oregon Symphony:

  • Exchange your ticket(s) for an emailed gift certificate, which can be used through the end of the 2021/22 Season. You will receive an extra 10% in addition to the value of your tickets.
  • Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift.
  • You may also request a full or partial refund for the value of the ticket(s).

It’s easy to take advantage any of these options by contacting the Ticket Office at 503‑228‑1353, emailing orsymphony@orsymphony.org, or submitting an online form.

2. I already have a gift card on account from previously canceled concerts. Will that expire?  

All gift cards issued after March 12, 2020, will now be valid through the end of the 2021/22 Season.

3. I have already submitted a request for a refund, donation, or exchange. When will I hear back? 

Thank you so much for your patience! Our Ticket Office is hard at work, and will be in touch with you as soon as possible. Please feel free to call us at 503-228-1353 if you wish to check on the status of your request.

4. Is the Oregon Symphony considering social distancing when concerts resume? If so, how will it be implemented?

The health and safety of our patrons and musicians is our top priority. We are closely following the social distancing guidelines released by the CDC, Governor Brown, and the Oregon Health Authority, and will adhere to their recommendations as soon as we are able to present live concerts at the Arlene Schnitzer Concert Hall in Portland and Smith Auditorium in Salem.

5. What is the Oregon Symphony doing until concerts resume?

Although we are unable to gather in person for live performances, our musicians and staff continue to create engaging and meaningful musical content for our community. Oregon Symphony has planned ambitious digital programs for audiences of all ages and backgrounds that feature a diverse group of composers across a variety of musical genres and cultures. New programming will build on the success of previously released digital initiatives like the popular children’s classical series, Symphony Storytime, and Essential Sounds, a musical tribute series dedicated to essential workers over the course of the pandemic.

  • Essential Sounds, a collective musical tribute to the organizations and individuals holding communities together during the pandemic. The free digital series includes rich performances, revealing interviews, and lighthearted interludes.
  • Symphony Storytime, an entertaining and educational video series designed for pre-K through elementary aged children and their families. The free digital series features Oregon Symphony musicians accompanying the reading of illustrated children’s books. Episodes are in English and Spanish.
  • minute for music, one-minute music videos created for you by the Oregon Symphony musicians with everything from their personal favorite pieces to a “day in the life of....”

6. How can I stay informed about the Oregon Symphony’s future plans?

We will share all important updates, as well as the latest content from the Oregon Symphony, in our email newsletter. You can sign up now.

7. What can I do to support the Oregon Symphony during this time?  

Those who are in the position to do so are encouraged to make an additional gift to support the Oregon Symphony at orsymphony.org/give.

Donate now