Oregon Symphony Concert Cancelations

Frequently Asked Questions

Our Patron Services Representatives are available to help with any additional questions or concerns you may have. Please do not hesitate to contact us at 503‑228‑1353 or orsymphony@orsymphony.org.

What concerts are canceled, and will any be rescheduled?

Currently, all concerts scheduled October 3 through December 31, 2020, in Portland and Salem are canceled. We are exploring the possibility of rescheduling select concerts and will notify patrons via our website and email regarding any rescheduled dates. Oregon Symphony plans to resume live performances in January 2021.

View a complete list of canceled concerts

 

For Subscribers

1. I have tickets to a canceled concert. What are my options, and how do I proceed with the option I choose?

We would deeply appreciate if you would consider one of the following options in support of your Oregon Symphony:

  • Exchange your ticket(s) for performances beginning in January 2021.
  • For Subscribers: Apply the value of your ticket(s) to a 2021/22 Season subscription. We will save your same seats and series now, and lock in your current subscription price for next season.
  • Exchange your ticket(s) for an emailed gift certificate, which can be used through the end of the 2021/22 Season. You will receive an extra 10% in addition to the value of your tickets.
  • Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift.
  • You may also request a full or partial refund for the value of the ticket(s).

Note: Subscribers with remaining balances have not yet been charged a second payment. If you have an outstanding amount due on your subscription order, you can still donate the value of your tickets or apply it to your 2021/22 Season subscription. We'll use the card on file to process your remaining balance today, then send you a donation acknowledgment or season transfer confirmation. 

It is easy to take advantage any of these options by contacting the Ticket Office at 503‑228‑1353, emailing orsymphony@orsymphony.org, or submitting an online form. Our summer phone line hours are: Monday–Thursday 10 am–9 pm, Friday 10 am–6 pm.

2. I am a subscriber (Classical, Pops, Popcorn, or Kids Series) and I would like to move my tickets/seats for canceled concerts to next Season (2021/22). How will that work? Can I keep my same seats? What happens if ticket prices increase? Will I be charged for the increase in ticket prices or any handling fees?

If you would like to move the value of your canceled concerts to the 2021/22 Season, we will gladly reserve your same subscription seats at the price you paid this season. We will keep the value of your canceled concerts on your account, and you will be able to use the value when you purchase your 2021/22 Season subscription. If you select this option, there is no additional cost, and you will pay no handling fees.

3. I am a Choose Your Own (CYO) Subscriber. Will I also be able to move the value of my canceled concerts to the 2021/22 Season?

Yes. We encourage Choose Your Own Subscribers to exchange the value of canceled concerts for a gift certificate, which can be applied to the 2021/22 Season as soon as concerts go on sale.

4. For concerts taking place after January 1, 2021, when will I receive my seating confirmation and tickets? 

Subscriber seating confirmations will be mailed in August. Subscriber tickets will be mailed later this fall.

5. Will I still be able to exchange my remaining tickets for other concerts? 

Yes. When you receive your tickets, you will be able to exchange them for other concerts before the rest of the Season goes on sale to the public.

6. My subscription is partially paid. When will I be charged for the remainder? Will I be charged for canceled concerts? 

You will not be charged for any canceled concerts unless you choose to donate the value of your tickets or apply it to your 2021/22 Season subscription. Most subscribers who have partially paid for their order will still have a balance due after the canceled concerts have been removed. This balance will be processed beginning on August 24, 2020. If the value of your tickets to canceled concerts is greater than what you owe, you can choose from one of the options listed above, under the first question. If you are unsure, please call the Oregon Symphony Ticket Office at 503‑228‑1353.

If you choose to donate the value of your tickets or apply it to your 2021/22 Season subscription, we'll use the card on file to process your remaining balance today, then send you a donation acknowledgment or season transfer confirmation.

7. Will my subscription seats be held for me in the 2021/22 Season?  

Yes, your seats will be held for the 2021/22 Season, and you will be able to renew your subscription in early 2021.

 

 

For All Ticketholders

1. I have tickets to a canceled concert. What are my options, and how do I proceed with the option I choose? 

We would deeply appreciate if you would consider one of the following options in support of your Oregon Symphony:

  • Exchange your ticket(s) for performances beginning in January 2021.
  • Exchange your ticket(s) for an emailed gift certificate, which can be used through the end of the 2021/22 Season. You will receive an extra 10% in addition to the value of your tickets!
  • Donate the value of your ticket(s). You will receive an acknowledgment of your fully tax-deductible gift.
  • You may also request a full or partial refund for the value of the ticket(s).

It’s easy to take advantage any of these options by contacting the Ticket Office at 503‑228‑1353, emailing orsymphony@orsymphony.org, or submitting an online form.

2. I already have a gift card on account from canceled concerts in the spring of 2020. Will that expire?  

All gift cards issued after March 2020 will now be valid through the end of the 2021/22 Season.


3. I have already submitted a request for a refund, donation, or exchange. When will I hear back? 

Thank you so much for your patience! Our Ticket Office is hard at work, and will be in touch with you as soon as possible. Please feel free to call us at 503-228-1353 if you wish to check on the status of your request.

4. When will I receive my tickets? 

Tickets for concerts taking place after January 1, 2021, will be mailed later this fall.


5. Will the Symphony cancel additional performances? When will the Oregon Symphony know if it plans to cancel more concerts and postpone the 2020/21 Season even further?

The health and safety of our patrons and musicians is our top priority. We continue to closely monitor the status of the COVID-19 pandemic and take guidance from the CDC, Governor Brown, and the Oregon Health Authority regarding the postponement of any future concerts. Our goal is to communicate to our patrons any changes in the Oregon Symphony concert schedule as quickly and efficiently as possible.


6. Is the Oregon Symphony considering social distancing? If so, how will it be implemented?

The health and safety of our patrons and musicians is our top priority. We are closely following the social distancing guidelines released by the CDC, Governor Brown, and the Oregon Health Authority, and will adhere to their recommendations as soon as we are able to present live concerts at the Arlene Schnitzer Concert Hall in Portland and Smith Auditorium in Salem.

7. What is the Oregon Symphony doing until concerts resume?

Although we are unable to gather in person for live performances, our musicians and staff continue to create engaging and meaningful musical content for our community. Make sure to check out Essential Sounds, a collective musical tribute to the organizations and individuals holding communities together during the pandemic; Symphony Storytime, a unique video series designed for pre-K through elementary aged children and their families, with episodes in English and Spanish; and minute for music, one-minute videos created for you by the Oregon Symphony musicians with everything from their personal favorite pieces to a “day in the life of....”


8. How can I stay informed about the Oregon Symphony’s future plans?

We will share all important updates, as well as the latest content from the Oregon Symphony, in our email newsletter. You can sign up now.


9. What can I do to support the Oregon Symphony during this time?  

Those who are in the position to do so are encouraged to make an additional gift to support the Oregon Symphony at orsymphony.org/give.

Donate now