Careers

Audition dates: April 11-13, 2023

Employment to begin in September 2023

Benefits include fully paid medical/dental insurance, LTD, AFM pension plan, and paid parking

Mail $100 refundable deposit check with one-page resume to:

Leah Ilem, Orchestra Personnel Manager
Auditions: Oregon Symphony
921 SW Washington, Suite 200
Portland, OR 97205

Applications must be received no later than February 28, 2023.

VIEW AUDITION REPERTOIRE

Directions to First United Methodist Church

Please direct further correspondence or questions to auditions@orsymphony.org.

No phone inquiries, please.

The Oregon Symphony is a proud partner orchestra of:

SUMMARY: The Director of Marketing acts as the Marketing Department’s second-in-charge, closely collaborating with key members of Marketing, Creative Services, Ticket Office, and Telesales staff to ensure the overall coordination and execution of marketing, sales, and promotional strategies for all revenue-generating concerts by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. 1. Works with Vice President for Marketing and Strategic Engagement to plan advertising and promotional strategy for the season based on budgeted goals. Implements advertising and promotional plan for all concerts.
   2. Works closely with the VP in order to generate annual expense/revenue budgets, and help determine income goals for all concerts, annual revenue and capacity forecasts, quarterly financial forecast updates, and monitoring of expenses.
   3. Develops and manages detailed media plans, including but not limited to online, print, radio, tv, web and display/outdoor. This may include managing, and providing direction to an outside media agency. Places all media buys and manages expenses for subscription and single ticket sales campaigns; and pursues media sponsorships.
   4. Negotiates and manages all cash/trade deals with print, broadcast and digital media partners including Artslandia publishing partnership.
   5. Manages timelines and content development for all broadcast campaigns. Works with the Vice President for Marketing and Strategic Engagement as well as Artistic Administration to prepare scripts and music segments for commercial radio stations spots, and identifies audio clips/video footage and other content for television spots; works with station representatives and/or outside vendors to coordinate spot production.
   6. Monitors and adjusts advertising strategy as necessary to maximize ticket sales. Utilizes Tessitura Analytics software to identify sales trends, challenges and opportunities.
   7. Maintains effective communication with the Creative Services team regarding strategic direction, specs and deadlines for all advertising/marketing projects.
   8. Work with external digital marketing agency for the generation and implementation of concert-specific digital advertising campaigns.
   9. Manages Digital Content Manager with regards to strategic direction for postings on social media platforms (including, but not limited to, Instagram, Facebook, YouTube, TikTok). Ensure that messaging is appropriately platform-specific, aligns with concert campaigns and reinforces the Oregon Symphony brand.
   10. Supervises Web and Digital Content Manager to ensure that the website and digital marketing campaigns (e.g. emails, digital ads, eNewletter) achieve stated goals, stimulate annual sales, promote audience development, and support community engagement.
   11. Identifies new and innovative opportunities to increase awareness of the Oregon Symphony by maintaining and developing relationships with partner organizations and companies.
   12. Monitors and approves budgets related to ad spending and collateral production.
   13. Works closely with VP and marketing team to test ideas for building audiences, including, but limited to clubs, memberships, rewards programs, and season specific promotions. Evaluates concept logistics and viability, identifies measurable goals with VP and oversees implementation of approved projects.
   14. Oversee marketing plan development, campaign execution and sales growth for targeted audience development, such as: College Student and diversity programs,
   15. Prepares and analyzes daily sales reports. Tracks pacing of concert sales. Identifies opportunities and coordinates pricing adjustments (e.g. work with external agency to identify dynamic pricing strategies and have them implemented in conjunction with Marketing Manager) to maximize revenue and maximize concert hall capacities based on demand.
   16. Generates concert-specific earned revenue forecasts and ticket scaling based on historical data and trends, along with strategies/programs for improving sales performance.
   17. Conducts market research (quantitative and qualitative), surveys and campaign A/B testing in order to stimulate/increase ticket sales, evaluate patrons’ concert experiences, improved ad campaign effectiveness, test new concepts/programs for patrons, gauge brand perceptions and more.
   18. Works with VP to plan profiles, features, and President’s letters for concert programs.
   19. Works with the Creative Services team to ensure adherence to organizational branding guidelines across all platforms, enforce brand and aesthetic values among all departments
   20. Monitors trends and developments in marketing and the non-profit arts sector and incorporates those trends into OSA’s campaigns appropriately.
   21. Attends concerts and Symphony events. Is available to support projects in hall – promotional displays, events, talks, etc.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university and a minimum of five years marketing experience, preferably in the arts sector, ideally with a performing arts institution. A passion for classical music is a plus.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to budget and forecast with accuracy and to calculate figures and amounts such as discounts, percentages, etc.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Extensive Excel spreadsheet experience; working knowledge of Microsoft Office software; ability to quickly learn and use new software; Tessitura database software experience a big plus.
• Certificates, Licenses, Registrations: None required

OTHER SKILLS AND QUALIFICATIONS::

• Experience in pricing tickets and forecasting sales.
• Strong proofreading skills as requested for marketing materials
• Team player. Flexibility to work occasional evenings and weekends as needed.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things.
• Communication - Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen - Demonstrates knowledge of market and competition; works within approved budget; contributes to profits and revenue; conserves organizational resources.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; promotes a harassment-free environment; observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality and Quantity - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in timely manner.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
• Dependability - Is consistently at work and on time; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. This position is currently following a weekly hybrid work model (working remotely and in-office).

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.
Position is open until filled.
 
The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

DOWNLOAD POSITION DESCRIPTION AS PDF

SUMMARY:  The Assistant Director of Development (ADOD) is responsible for developing the donor pipeline by managing a portfolio valued at approximately $500K annually and comprised of 250 current donors and acquisition prospects. The ADOD serves as a primary interface within the region, building strong relationships within their portfolio. The ADOD will focus on soliciting annual gifts with additional asks for special projects (such as gala, opening night, broadcasts, education, and concert sponsorships, etc).  

The ADOD will accomplish annual goals through face-to-face meetings with prospects, phone and email communication, written appeals, and organizational events. The ADOD will additionally be responsible for identification of new prospects, conducting prospect research, portfolio forecasting, maintenance of donor/prospect contact information in the Tessitura database, and stewardship of donors.

Position requires the flexibility to attend all scheduled events, work evenings and weekends as needed during concert season (approximately 3-5 nights per month), as well as traveling regionally for donor visits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. 1. Solicits, cultivates, stewards, and identifies lapsed, renewal, increased, and new potential donors using moves management strategies to move prospects through the donor pipeline. 
   2. Utilize knowledge of prospects' interests to develop and execute sophisticated, donor-centered solicitation strategies (85% of asks are in the $2,500 - $5,000 range).  Writes proposals for presentation to individuals and corporate partners.
   3. Manage and cultivate relationships with Oregon Symphony donors to ensure engagement and appropriate stewardship. Utilize opportunities such as education and outreach programs, rehearsals, and donor events with goal to engage donors and identify new prospects.
   4. Actively engage in prospect identification, data mining, and research to build a pipeline to identify and qualify new potential donors.  
   5. Work with the VP of Development and the Director of Development to create and secure planned giving strategies for prospects within their portfolio and engage current planned giving donors through the Encore Society.  
   6. Track, manage, and record of portfolio activity in Tessitura database.
   7. Plan, manage, and track processing of gifts and pledges within the portfolio (annual gifts, event pre-commits/night of donations, Tessitura Database recording, invoicing, and acknowledgements).
   8. Manage special projects and relationships when appropriate or as needed by the Development department.
   9. Work in conjunction with other members of the Development team such as the VP for Development, Director of Stewardship and Events, Director of Foundation and Corporate Relations, and the Assistant Director of Development, Annual Giving, to ensure annual appeals, the Gala, and grants within the portfolio are solicited, stewarded, and engaged. 
   10. Provide staff support and/or manage board committees and advisory committees as assigned by the VP of Development.  
   11. Work to support Gala attendance and fundraising goals as well as managing projects for the set up and operation of the event.
   12. Other duties as assigned.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Bachelor's degree plus 3+ years’ experience in Development, specifically with solicitation preferred; or equivalent combination of education and experience. Evidence of ability to achieve goals.  
  • Strong organizational skills; self-starter; ability to manage multiple projects simultaneously; ability to effectively manage and grow relationships.  
  • Strong communication skills, both interpersonal and written; customer service focus; ability to interact effectively and empathetically, and build rapport, with people from a wide variety of backgrounds. 
  • Experience with tracking work in a donor database. Working knowledge of Excel and other programs in the Microsoft Office suite. Experience with Tessitura a plus.
  • Quantitative and logic skills; ability to budget and forecast with accuracy.  Positive, imaginative, and pragmatic approach to problem-solving. 
  • Local travel required. Valid driver's license, vehicle, and liability insurance are required.
  • Ability to work evenings and weekends as needed, at all Salem concerts/events and a number of Portland events/concerts. 
  • Sense of humor required. Passion for live symphonic music a plus.  

COMPETENCIES:  To perform the job successfully, an individual should demonstrate the following competencies.   

• • Ethics - Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Maintains confidentiality.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.  
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Change Management and Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Business Acumen and Fiscal Management - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures; Respects diversity.
  • Strategic Thinking and Innovation - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.
  • Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to sit; use hands to  handle or feel; reach with hands and arms, and talk or hear.  The employee is regularly required to stand and walk.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include ability to use computer monitor and to read standard print documents.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is currently operating in a hybrid on-site / remote capacity, though may require full-time in office work in the future, Attendance at events is required. The employee is required to provide internet access when working remotely.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts such as computer printers.  The noise level in the work environment is usually moderate.

DOWNLOAD POSITION DESCRIPTION AS PDF

SUMMARY: The Front of House Manager oversees the front of house operations of Oregon Symphony events at the Arlene Schnitzer Concert Hall and other locations (e.g. Smith Auditorium in Salem), ensuring efficiency while providing the highest level of customer service, addressing customers’ questions/complaints, and striving to create goodwill for the entire organization by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

1. 1. Supervises the activities and operation of the ticketing table, customer service table, and will call booth at the Arlene Schnitzer Concert Hall for Oregon Symphony concerts and events.
   2. Maintains a detailed knowledge of all concert hall procedures, performances, and policies.
   3. Ensures that all aspects of the events’ activities are executed within Association guidelines. 
   4. Conducts training, monitoring, and evaluation of all concert hall staff, so that all Patron Service Representatives (PSRs) develop and maintain a detailed knowledge of all concert hall procedures, performances, and policies. 
   5. Responds to customer inquiries and handles all escalated complaints.
   6. Coordinates with the Arlene Schnitzer Concert Hall Front of House Manager and Gate Attendants/Ushers to resolve seating issues.
   7. Trains Gate Attendants and other ushers in N-SCAN. 
   8. Distributes scanners to all Gate Attendants before load-in and collects the scanners at the end of shift. 
   9. Distributes Front of House Manager sheets to the Arlene Schnitzer Concert Hall Front of House Manager on duty before performances, and communicates performance numbers at the end of shift. 
   10. Assists concert hall staff in the set-up of the ticketing table, computers, printers, customer service table, will call, and signage.
   11. Supervises concert hall staff handling cash, and ensures accuracy of cash bags at the end of the shift. Returns cash bags and concert hall materials to the Oregon Symphony Ticket Office. 
   12. Sets up signage for pre-concert activities such as the Musical Conversation, Prelude Performance, and any special messaging. 
   13. Completes the FOH report and sends to the Vice President of Marketing after each event. 
   14. May serve as FOH Manager for events at Smith Auditorium in Salem, or other venues as needed.
   15. Will serve as responsible party for managing any patron safety issues and protocols, specifically related to public health guidelines and other concerns as they arise.
   16. Acts as the representative of the Symphony, keeps a professional demeanor and strives to keep patrons delighted even in tense situations

Hours: 
Schedule varies in conjunction with the concert schedule. Up to 29.75 hours per week. Ability to work nights and weekends during concert season, occasionally on short notice.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: At least two years related experience in managing Front of House activities and personnel in the performing arts or live performance/sporting event sectors; familiarity with Tessitura software preferred.
• Language Skills: Strong customer service and communication skills are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to succinctly write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have a working knowledge of Tessitura and Microsoft Office, specifically Word and Excel.
• Certificates, Licenses, Registrations: None required; CPR training a plus. 

OTHER QUALIFICATIONS:. Appreciation for live symphonic music a plus. Sense of humor.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus in order to use computer monitor and to read materials.  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

DOWNLOAD POSITION DESCRIPTION AS PDF