Careers

SUMMARY: The Director of Marketing acts as the Marketing Department’s second-in-charge, closely collaborating with key members of Marketing, Ticket Office, and Telesales staff to ensure the overall coordination and execution of marketing, sales, and promotional strategies for all revenue-generating concerts by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. 1. Works with Vice President for Marketing and Strategic Engagement to plan advertising and promotional strategy for the season based on budgeted goals. Implements advertising and promotional plan for all concerts.
   2. Works closely with the VP in order to generate annual expense/revenue budgets, and help determine income goals for all concerts, quarterly financial forecast updates, and monitoring of expenses
   3. Develops and manages detailed media plans, including but not limited to online, print, radio, web and display/outdoor. This may include managing, and providing direction to an outside media agency. Places all media buys and manages expenses for subscription and single ticket sales campaigns; and pursues media sponsorships.
   4. Negotiates and manages all cash/trade deals with print, broadcast and digital media partners including Artslandia publishing partnership.
   5. Manages timelines and content development for all television and radio campaigns. Works with the Vice President for Marketing and Strategic Engagement as well as the Artistic Administration to prepare scripts and music segments for commercial radio station spots, and identifies footage, music and other content for television spots; works with station representatives and/or outside vendors to coordinate spot production.
   6. Monitors and adjusts advertising strategy as necessary to maximize ticket sales. Utilizes Tessitura Analytics software to identify sales trends, challenges and opportunities.
   7. Maintains effective communication with the Creative Services team regarding specs and deadlines for all advertising/marketing projects.
   8. Supervises Web and Digital Content Manager to ensure that the website and digital marketing campaigns (e.g. emails, digital ads, eNewletter) achieve stated goals, stimulate annual sales, promote audience development, and support community engagement.
   9. Identifies new and innovative opportunities to increase awareness of the Oregon Symphony by maintaining and developing relationships with partner organizations and companies.
   10. Monitors and approves budgets related to ad spending and collateral production.
   11. Works closely with VP and marketing team to test ideas for building audiences, including, but limited to clubs, memberships, rewards programs, and season specific promotions. Evaluates concept logistics and viability, identifies measurable goals with VP and oversees implementation of approved projects.
   12. Oversee marketing plan development, campaign execution and sales growth for targeted audience development, such as: College Student and diversity programs,
   13. Evaluates telesales lists, reviews call scripts, and sets monthly goals with Telesales and Audience Development managers.
   14. Prepares and analyzes daily sales reports. Tracks pacing of concert sales. Identifies opportunities and coordinates pricing adjustments (i.e. dynamic pricing strategies) with Ticket Office Manager to maximize revenue and maximize concert hall capacities based on demand.
   15. Generates concert-specific earned revenue forecasts based on historical data and trends, along with strategies/programs for improving sales performance.
   16. Conducts market research (quantitative and qualitative), surveys and campaign A/B testing in order to stimulate/increase ticket sales, evaluate patrons’ concert experiences, improved ad campaign effectiveness, test new concepts/programs for patrons, gauge brand perceptions and more.
   17. Works with VP to plan profiles, features, and President’s letters for concert programs.
   18. Works with the Creative Services team to ensure adherence to organizational branding guidelines across all platforms, enforce brand and aesthetic values among all departments
   19. Monitors trends and developments in marketing and the non-profit arts sector and  incorporates those trends into OSA’s campaigns appropriately.
   20. Attends weekly artistic planning meetings and researches marketability of proposed artists.
   21. Attends concerts and Symphony events. Is available to support projects in hall – promotional displays, events, talks, etc.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university and a minimum of five years marketing experience, preferably in the arts sector, ideally with a performing arts institution. A passion for classical music is a plus.
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills:  Ability to budget and forecast with accuracy and to calculate figures and amounts such as discounts, percentages, etc.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills:  Extensive Excel spreadsheet experience; working knowledge of Microsoft Office software; ability to quickly learn and use new software; Tessitura database software experience a big plus.
  • Certificates, Licenses, Registrations: None required

OTHER SKILLS AND QUALIFICATIONS::                                                             

• • Experience in pricing tickets and forecasting sales.
  • Strong proofreading skills as requested for marketing materials
  • Team player.  Flexibility to work occasional evenings and weekends as needed.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• • Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things.
  • Communication - Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Business Acumen - Demonstrates knowledge of market and competition; works within approved budget; contributes to profits and revenue; conserves organizational resources.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; promotes a harassment-free environment; observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Strategic Thinking - Develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in timely manner.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
  • Dependability - Is consistently at work and on time; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
  • Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This position is currently operating remotely, though in-person work in Portland will be required as guidance related to COVID-19 evolves.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

Summary and Primary Functions:  Leading the production team, the Director of Operations (DirOps) ensures that all concert production elements for Oregon Symphony performances and presentations are executed at the highest possible artistic and operational standards. DirOps makes best use of available resources, both financial and personnel. DirOps shall routinely evaluate, refine and implement new and improved procedures that yield the highest quality operational outcomes.

Essential Duties and Responsibilities:

1. 1. Responsible for the planning and execution of all rehearsal and concert production elements collaborating with all members of the Operations team, venue staff, orchestra musicians, conductors and guest artists. DirOps supervises both the Stage Manager and Production Manager determining their production duties and assignments. DirOps ensures that all orchestra services start on time, run smoothly and are in compliance with all contractual obligations.
   2. Plans all production arrangements for each assigned concert including the creation and distribution of concert information and timing sheets; secures rehearsal orders and string reductions from conductors; arranges for any needed guest artist or conductor accommodation and travel requirements; collaborates with the stage manager on the creation of stage plots; determines and arranges for any technical needs such as sound, lighting, risers and staging; secures rental instruments, pianos, tuning and other keyboard instruments; makes dressing room and other back of house space assignments; arranges for performer catering and amenities;  coordinates with Stage Manager to make truck rental arrangements, access and parking. Ensures compliance with all guest artist and conductor contracts.
   3. Responsible for developing concert production budgets for all assigned concerts and oversight of budgets generated by the Production Manager ensuring that budget timelines and requirements are met.  Monitors budgets on an on-going basis and makes timely reports of anticipated or actual variances.  Develops, recommends, and implements cost-saving measures; Reviews artist contracts and tech riders for cost containment and feasibility and makes recommendations for negotiation of same. Assists the General Manager in the planning and creation of the Operations department budget.
   4. Manages and oversight of all symphony-owned instruments and production equipment, tracking inventory, storage, repair, and maintenance. Makes recommendations to the Vice President and General Manager on replacement of equipment and new purchases.
   5. Maintains the Oregon Symphony Technical Rider for fee, travel, classical and pops artist engagements.  Ensures the requirements of these riders as well as the Collective Bargaining Agreement in regard to the physical elements of the concert site.
   6. Assists the General Manager in planning, budgeting and implementation of potential touring activity, residency programs and runouts.
   7. Serves as the primary Oregon Symphony liaison with Portland’5 and all other venues in regard to day-to-day operational issues or concerns including hall rental and holds, crew, stage equipment, lighting, sound, environmental conditions, internet connectivity and platforming.
   8. Ensures that musician CBA provisions are adhered to as they relate to concert conditions including on-stage temperature, decibel levels and plexiglass shields, etc.
   9. Provides key leadership to the Safety Committee working in close collaboration with musician representatives and other staff to ensure compliance with legal requirements and sound practices; schedules, plans and administers semi-annual evacuation drills by the orchestra.
   10. Serves as the Oregon Symphony administrative authority on the IATSE contract; ensures mutual compliance between the parties regarding this agreement; participates in planning and execution of negotiations between the Association and IATSE.
   11. Assists the General Manager in researching and tracking available facilities for venues away from the Arlene Schnitzer Concert Hall.
   12. Serves as leader of the Operations team, participating and leading meetings as required and responding to requests for service and assistance. Participates in Artistic Planning meetings as needed.
   13. In consultation with the General Manager, assists other departments on various projects, included but not limited to: Fundraising event planning, Community Engagement events and other special projects as needed.
   14. Performs other duties as assigned by the Vice President and General Manager.

Supervisory Responsibilites:       

Develops the capacity of all direct reports to achieve operational goals at the highest standards. Supervises the Stage Manager in all areas pertaining to production such as contract technical rider obligations, set-ups, crew calls and stage effect ensuring that performances are visually attractive and physically correct; works independently and in collaboration with other staff and various vendors such as stage/sound/lights vendors and hall staff; supervises sound and light crews for assigned concerts. Supervises the Production Manager and assigns all concert management schedule in coordination with the General Manager.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• • Four-year degree in music or related field of study or equivalent
  • At least 5 years’ experience in orchestra management with a focus on concert operations
  • Appreciation for, understanding of, and sensitivity to the needs of professional musicians, guest artists and conductors.    
  • Strong knowledge of orchestral repertoire.
  • Demonstrated ability to budget effectively.
  • knowledge of stage lighting and sound amplification techniques. 

Language Skill - Excellent communication skills (written and oral). Exceptional and close working knowledge of standard foreign language musical terms, composer and composition names.  Ability to read, analyze, and interpret complex documents such as legal contracts with artists, the Collective Bargaining Agreement and other union contracts.  Excellent organizational and motivational skills.

Mathematical Skills - Ability to budget and project expenses for multiple complex programs with accuracy and timeliness. Ability to monitor budgets effectively.

Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to work effectively and diplomatically with diverse personalities, including Symphony musicians, other staff, conductors, guest performers, stage crew.

Computer Skills - Computer proficiency including Word, Excel and Visio software. Familiarity with OPAS. 

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Oregon Driver’s License.

Other Skills and Abilities:

Ability to work effectively and diplomatically with diverse personalities.  Ability to work effectively under pressure.  Ability to improvise and respond to unusual circumstances and requests with an attitude of service and flexibility.  Strong teamsmanship and service orientation.  Acute attention to detail.  Ability to balance multiple priorities, work independently and collaborate on projects. Sense of humor.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Ability to move near and around delicate instruments and stage equipment in tight quarters without disturbing or jeopardizing safety of same.  Ability to use fingers and hands to use computer; While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus in order to use computer monitor.

This position is currently operating in a hybrid remote / in-person model. Shifts at the concert hall, off-site locations, and in the office will be required ongoing.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is exposed to moving mechanical parts typical of a backstage area of a concert hall.  The employee’s environment shall include an office setting, concert hall, and other locations that are specific to orchestral rehearsals and concerts.   The noise level in the work environment is usually moderate.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:    

Ethics - Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Maintains confidentiality.

Diversity – Understands the value and importance of Diversity, Equity and Inclusion within the workplace and more specifically within the performing arts field. Seeks to grow in their own development of DEI. Examines own individual biases and assumptions.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Managing People and Delegation - Includes staff in planning; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills; Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Change Management and Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Business Acumen and Fiscal management - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures.

Strategic Thinking and Innovation - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats everyone with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.

Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

SUMMARY:  The Patron Services Director oversees the day-to-day operations of the Symphony’s Ticket Office ensuring the highest level of customer satisfaction when purchasing subscriptions, single tickets, and making donations by phone, in person, and online. The Patron Services Director also plays a key role in setting ticket prices and sales goals as well as collaborating with the marketing and development teams to produce a patron revenue model for meeting the organizations revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Ticket Office (50%)

1. 1. Manages Ticket Office staff and resources in support of the Symphony’s revenue goals (earned and contributed) by building patron loyalty through a superb customer service experience.
   2. Works with the VP of Marketing and Strategic Engagement and Director of Marketing to set prices and the ticket scaling for all concerts, to ensure that tickets are priced to meet marketplace demand and the inventory is dynamically managed to goals and maximum ticket sales potential.
   3. Works with the VP for Marketing and Strategic Engagement and Director of Marketing to devise and implement all marketing campaigns, discounted offerings and pricing issues including inventory decisions to offer staff/musician complimentary tickets and notification to employees thereof.
   4. Supervises Ticket Office Manager and provides support with direction of Patron Service Representatives.
   5. Schedules ticket office staff both in the Ticket Office and at the Concert Hall; maintaining and reporting attendance data for payroll purposes.
   6. Manages Front of House Manager and Will Call staffing schedule. Acts as alternate Front of House Manager, and is in rotation for hall work.
   7. With Ticket Office Manager, recruits, trains, and monitors performance of all Patron Service Representatives assigned to the Ticket Office.  Includes on-going audit of all Ticket Office transactions to assure accuracy and compliance with audit control requirements.
   8. Audits daily cash listing prepared by the Ticket Office Manager.
   9. Processes or directly supervises the issuance of all complimentary tickets in accordance with approval by VP for Marketing and Strategic Engagement.
   10. With approval from the VP for Marketing and Strategic Engagement and input from the Ticket Office Manager, establishes and maintains a Patron Service Bonus Plan for all ticket office personnel.
   11. Controls ticket inventory including placing appropriate “holds” for internal usage such as Development and sponsor holds, Artistic Operation’s seat kills and artist’s contractual comps, ADA compliance and inventory holds for fixed seat subscriptions.
   12. Directly supervises all concert “builds” to ensure proper pricing and ticket printing.
   13. Serves as concierge for VIP patron relationships.
   14. Establishes annual calendar with Marketing and Design to ensure renewal notices, Subscription Ticket Packets and single tickets are processed and mailed in a timely manner for best customer service practice and revenue requirements.
   15. Manages resolution of all patron complaints and issues.

Teleservices Department: (50%)

1. 1. With Teleservices Manager, recruits, trains, and monitors performance of all Patron Services Representatives assigned to the Teleservices Room including random audit of transactions by the Patron Services Representatives and Teleservices Manager to assure accuracy and compliance with best audit control requirements.
   2. Supervises Teleservices Manager and provides support with direction of Patron Service Representatives in the call center.
   3. With Audience Development Manager, Teleservices Manager, and VP for Marketing and Strategic Engagement, creates and implements incentive bonus plan for call center personnel to maximize revenue and sales within established budget.
   4. Prepares attendance and payroll data and submit bi-weekly to Finance.  Provides updated staffing costs to VP, Finance and Administration to ensure budget requirements are met.
   5. With input from the Teleservices Manager and Development Membership Manager, establishes and supervises the annual campaign call calendar to ensure all income goals for both departments are achieved. 
   6. With input from the Teleservices Manager and Development Membership Manager, creates and evaluates proper “scripting” and sales call efficiency.

Other Duties:

1. 1. Participates in marketing meetings and strategic planning.
   2. Serve as point person for all incoming Symphony email correspondence from Patrons. 
   3. Serves as a proofreader for all marketing and ticketing materials to ensure accuracy.
   4. With Production Manager, manages inventory and marketing material to ensure necessary resources and budget compliance. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• • Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience                             
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: To perform this job successfully, an individual should have a strong working knowledge of Tessitura Database software; Microsoft Office and Internet software; Excel Spreadsheet software and Word for Windows software                           
  • Certificates, Licenses, Registrations: None required; CPR preferred.

OTHER QUALIFICATIONS: Must be able to work evenings and weekends, as needed, during the performance season.

OTHER SKILLS AND ABILITIES: Exceptional customer service focus; Strong organization, motivation, communication and problem-solving skills; Appreciation for live symphonic music a plus; Sense of humor.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Communication - Speaks and writes clearly and persuasively; Listens to others without interrupting and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership and Managing People- Exhibits confidence in self and others; Inspires and motivates others to perform well; Influences actions and opinions of others; Provides regular performance feedback; Fosters quality focus in others; Improves processes and services.  Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities.
  • Ethics - Maintains confidentiality; Inspires respect and trust; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.  Promotes a harassment-free environment; Observes safety and security procedures; Uses equipment and materials properly.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans; Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Professionalism - Treats everyone with respect; Accepts responsibility for own actions and for subordinates activities; keeps commitments.
  • Quality and Quantity- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Meets productivity standards; Measures self against standard of excellence; Looks for ways to improve and promote quality.
  • Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus in order to use computer monitor.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers.  The noise level in the work environment is usually moderate.

This position is currently operating remotely, though as CDC guidance related to Covid-19 evolves, will require shifts in person in the ticket office and concert hall.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

SUMMARY:  The Assistant Director of Development for Salem and Portland (ADOD) is responsible for developing the donor pipeline by managing a portfolio valued at approximately $500K annually and comprised of 215 leadership annual donors and acquisition prospects. The ADOD serves as the primary interface with the Salem community, building strong relationships throughout the Mid-Willamette region. The ADOD will focus on soliciting all Salem donors with an additional portfolio in Portland for the Annual Fund with additional asks for special events (such as gala, opening night, broadcasts, concert sponsorships, etc.).  Additionally, the ADOD will work to secure planned giving commitments from within their portfolio.

The ADOD will accomplish annual goals through face-to-face meetings with prospects, phone and email communication, written appeals, and organizational events. The ADOD will additionally be responsible for identification of new prospects, conducting prospect research, portfolio forecasting, maintenance of donor/prospect contact information in the Tessitura database, and stewardship of donors.

Position requires the flexibility to frequently travel to Salem, attend all scheduled events in Salem, and work evenings and weekends as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. 1. Manage relationships with Salem and Portland donors, developing individual strategies for each donor to ensure regular contact with appropriate Symphony representatives.
   2. Cultivate and steward current and potential donors as appropriate to their giving level through opportunities to observe education and outreach programs, rehearsals, chamber music events, Parties of Note, and donor events with goal to identify and engage donors.
   3. Cultivate and steward current and potential Encore society (planned giving) members.
   4. Track, manage, and record of portfolio activity in Tessitura database.
   5. Plan, manage, and track processing of gifts to the Oregon Symphony in Salem (annual gifts, event pre-commits/night of donations, invoicing, and acknowledgements).
   6. Create fundraising strategies for the Oregon Symphony in Salem in collaboration with the Director of Development and the VP for Development (calendar of events, annual appeals, planned giving, etc.). Actively engage in prospect identification and research to build a pipeline for new and increased donors. 
   7. Manage special projects and relationships when appropriate or as needed by the development department
   8. Work in conjunction with other members of the Development team such as the Annual Giving Manager, Director of Events, and the Foundation and Corporate Giving Officer to ensure annual appeals, the Gala, and grants are representative of the Salem community.
   9. Coordinate and manage the Oregon Symphony in Salem Advisory Committee as the staff liaison. When requested, assist in providing staff support to board development committees.
   10. Other duties as assigned.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Bachelor's degree plus 3+ years’ experience in Development, specifically with solicitation; or equivalent combination of education and experience. Evidence of ability to achieve goals. 
  • Strong organizational skills; self-starter; ability to manage multiple projects simultaneously; ability to effectively manage and grow relationships. 
  • Strong communication skills, both interpersonal and written; customer service focus; ability to interact effectively and empathetically, and build rapport, with people from a wide variety of backgrounds.
  • Experience with tracking work in a donor database. Working knowledge of Excel and other programs in the Microsoft Office suite. Experience with Tessitura a plus.
  • Quantitative and logic skills; ability to budget and forecast with accuracy.  Positive, imaginative, and pragmatic approach to problem-solving.
  • Ability to work evenings and weekends as needed during concert season, at all Salem concerts/events and a minimal number of Portland events/concerts.
  • Sense of humor required. Passion for live symphonic music a plus. 

COMPETENCIES:  To perform the job successfully, an individual should demonstrate the following competencies.                              

• • Ethics - Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Maintains confidentiality.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Change Management and Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Business Acumen and Fiscal Management - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures; Respects diversity.
  • Strategic Thinking and Innovation - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.
  • Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts such as printers. The noise level in the work environment is usually moderate.

To perform the duties of this position, the employee is required to have reliable transportation to meet with donors and attend events in Portland and Salem as necessary. This position is currently operating primarily remotely, though will shift to in-person as events are resumed.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

SUMMARY: The Assistant Stage Manager (ASM) supports the Stage Manager in the day-to-day stage operations for all Oregon Symphony rehearsals and performances. The ASM works collaboratively with stagehands, operations team, musicians, guest artists and conductors to ensure optimal backstage and onstage environments meeting the needs of all performers.  The ASM along with the Stage Manager is responsible for the preparation and appearance of the stage, and substitutes for the Stage Manager as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. 1. Is present at all orchestra services and presentations, as scheduled by the Stage Manager.  The Assistant Stage Manager may at times be scheduled in place of the Stage Manager with the approval of the Director of Operations.  Assists the Stage Manager to oversee logistics necessary for rehearsals and performances, pre-concert lectures, auditions and related events.
   2. Assists the Stage Manager to direct, implement, and coordinate the staging, set-ups and strikes of the Orchestra according to the daily schedule, Collective Bargaining Agreement requirements, and needs of the OSA, conductor, orchestra and artists.  Manages necessary set changes in collaboration with the Stage Manager, Concert Manager, Orchestra Personnel Manager, Conductors, and Guest Artists, sound and light technicians, stagehands and musicians.
   3. Ensures the safety and comfort of the performers and audience (as related to stage activity). Coordinates and monitors hall safety and environmental functions with the on-site engineer in all venues.  Reports all hall problems and resolutions to the appropriate venue personnel, Stage Manager, Concert Manager and Orchestra Personnel Manager.
   4. Accommodates the needs of orchestra personnel, conductors, and guest artists in a timely and cordial fashion. Assists musicians with individual stage, equipment, and lighting and sound needs as appropriate at all services.
   5. Will at times direct the activities of stagehands and of the sound and light technicians in place of the Stage Manager.  At these times, directs IATSE stagehands during services and ensures that all calls are conducted in accordance with the collective bargaining agreement between PCPA and IATSE. 
   6. When not assisting the stage manager will work as a member of the crew.
   7. Assists the Stage Manager to purchases, store, maintain, inventory, and transport orchestra equipment. Rents necessary instruments and equipment as authorized by the event producer.
   8. Rents necessary vehicles for instrument and/or equipment transport and transports rental equipment as needed.  Drives the truck as needed.  Accompanies tour producer on pre-tour site visits, as needed.
   9. In coordination with, or in the absence of, the Stage Manager insures that the concert stage set-up is visually attractive and physically correct.  Directs stage operations for those performances, calling the sequence of each performance, insuring that concerts start on time and run smoothly.
   10. Drives, travels with, or precedes the Orchestra equipment truck to all services in and out of town, as scheduled.
   11. Works closely with the Stage Manager and Concert Manager to ensure safe, efficient, cost-effective and smooth operations; assisting in the creation and implementation of procedures for timely and effective performance-related requirements.
   12. Attends staff production meetings, as scheduled.  Serves as a member of the Artistic Operations Team of the OSA.
   13. Performs other duties as assigned by the Stage Manager and the Director of Operations.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• • Education and/or Experience – Three years' experience with stage operations and a working knowledge of stage equipment, maintenance of same, as well as sound and lighting operations.  Prior management experience a plus. High School or Equivalent mandatory, [some college / associates / bachelor's degree] preferred.
  • Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers or employees of organization.
  • Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals in order to accurately report and verify stagehands' and crew payrolls.                    
  • Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills - To perform this job successfully, an individual should have knowledge of, or ability to quickly learn Internet software; Email; Spreadsheet software and Word Processing software. Microsoft Office suite and Visio are required skills.
  • Certificates, Licenses, Registrations - Valid Oregon or Washington driver's license (non-commercial); good driving record.

OTHER QUALIFICATIONS: Must be able to work evenings and weekends. Travel required when orchestra is on tour.

REPRESENTATIONS:  This position is included in the bargaining unit represented by IATSE Local 28.

OTHER SKILLS AND ABILITIES:  Acute safety consciousness and alert, quick reactions necessary to handle unexpected and potentially hazardous situations; ability to work effectively and diplomatically with diverse personalities, including orchestra musicians, ability to direct stage personnel with authority, efficiency and professionalism, represents the OSA with the highest standards of professionalism at all times, including the secure handling of equipment; good communication and excellent organizational skills; positive, confident manner; sense of humor.

 COMPETENCIES:  To perform the job successfully, an individual should demonstrate the following competencies

• • Problem Solving - Gathers and analyzes information skillfully; Anticipates and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
  • Project Management - Prioritizes and plans work activities; Develops work flows and procedures; Coordinates projects; Completes projects on time and budget; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Customer Service - Manages difficult or emotional customer (internal and external) situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas.
  • Communication - Speaks clearly and persuasively in positive or negative situations; Communicates changes promptly and effectively; Supports those affected by change; Listens and gets clarification; Responds well to questions; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Generates suggestions for improving work; Works well in group problem solving situations.
  • Leadership - Exhibits confidence in self and others; Leads by positive example; effectively influences actions and opinions of others, Inspires respect and trust.
  • Managing People and Delegation - Takes responsibility for subordinates' activities; Fosters quality focus in others; Improves processes and services; Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated tasks.
  • Cost Consciousness - Understands financial implications of decisions; Works within approved budget; develops and implements cost saving measures; Conserves organizational resources.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Ethics and Professionalism - Treats everyone with respect; Works with integrity and ethically; Responds well under pressure; Accepts responsibility for own actions; Keeps commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; Measures self against standard of excellence; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Applies feedback to improve performance; Works quickly.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events.
  • Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Initiative - Looks for and takes advantage of opportunities; Strives to continuously build knowledge and skills; Demonstrates persistence and overcomes obstacles.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift and safely move orchestra and stage equipment; finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and smell. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

This position is currently operating in a hybrid remote model, though as CDC recommendations related to COVID-19 evolve, will require work both in the office and concert hall.

To apply please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please. Position is open until filled.

Position is open until filled.

Download Position Description as PDF