The Oregon Symphony looks to employ talented, driven, and forward-thinking people to help bring the power of music to hundreds of thousands in and around the Portland community. We welcome anyone with these assets and passions to consider joining our dedicated and innovative team.
Based on the CDC’s recommendations, the Oregon Symphony’s Section Cello auditons have been canceled.
The official pitch of the Oregon Symphony is A=440 Hz.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
1. Sell Oregon Symphony (OSA) concert subscriptions, tickets sales, and memberships by phone at the facility provided by the OSA, from marketing leads furnished by the OSA.
2. Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits, and donor events.
3. Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.
4. Develop competency in Tessitura database software to process orders, receive donations, and review constituent data.
5. Participate in sales campaigns as directed by the OSA Teleservices Manager and Marketing Department.
6. Generate a minimum of 15 sales calls per hour from leads furnished by the OSA for each hour of the assigned shift.
7. Create an organized call-backs system utilizing Microsoft Office Suite to ensure the best and most efficient sales strategy.
8. Promptly follow up on all leads furnished.
9. Function as a supportive member of the Patron Services Department, assisting other Patron Service Representative, and in the training of new staff members.
10. Attend weekly Teleservices Team Meetings.
11. Accurately complete all necessary records and paperwork on time.
12. Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.
13. Represent the OSA with integrity. Handle all business related to the OSA, its employees, and its patrons, with a courteous, professional demeanor. Work in an efficient and confidential manner.
14. Teleservices PSRs are also required to assist in Ticket Office Operations, including, but not limited to:
REQUIRED HOURS / WORK SCHEDULE: The call-center is open from 1–9 pm, Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5–9 pm, Monday through Thursday, to be of maximum effectiveness. In addition, PSRs are expected to work some Friday shifts as directed by Teleservices Manager. Friday shifts begin no later than 6 pm and continue until 9 pm.
PSRs must work at least four days per week, working a minimum of 20 hours and a maximum of 29.75 hours per week. Ticket-office and concert shifts do not count towards these minimums. Additional hours, up to 40 per week, maybe allocated at peak times during the Season, but only with prior approval of the Vice-President of Marketing.
Scheduling is flexible, but all changes require prior approval by the Teleservices Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER QUALIFICATIONS: Availability to work the required schedule and hours; ability to offer excellent customer service and can demonstrate superb sales skills; exceptional communication and good organizational skills; dependability.
OTHER SKILLS AND ABILITIES: Appreciation for live symphonic music a plus.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus to use a computer monitor. When assigned to concert duty, the employee is occasionally required to stand and walk and must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.
If you are interested in the position, please submit a cover letter and resume to firstname.lastname@example.org. No phone inquiries, please.
Position is open until filled.
The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.