Careers

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Directions to First United Methodist Church

The Oregon Symphony is a proud partner orchestra of:

Audition dates: April 11-13, 2023

Employment to begin in September 2023

Benefits include fully paid medical/dental insurance, LTD, AFM pension plan, and paid parking

Mail $100 refundable deposit check with one-page resume to:

Leah Ilem, Orchestra Personnel Manager
Auditions: Oregon Symphony
921 SW Washington, Suite 200
Portland, OR 97205

Applications must be received no later than February 28, 2023.

VIEW AUDITION REPERTOIRE

Directions to First United Methodist Church

Please direct further correspondence or questions to auditions@orsymphony.org.

No phone inquiries, please.

The Oregon Symphony is a proud partner orchestra of:

SUMMARY:  The Assistant Director of Development for Salem and Portland (ADOD) is responsible for developing the donor pipeline by managing a portfolio valued at approximately $500K annually and comprised of 215 leadership annual donors and acquisition prospects. The ADOD serves as the primary interface with the Salem community, building strong relationships throughout the Mid-Willamette region. The ADOD will solicit all Salem donors and a portfolio of donors in the Portland area.  Asks include their annual gift, planned giving, special events, as well as special projects.

The ADOD will accomplish annual goals through face-to-face meetings with prospects, phone and email communication, written appeals, and organizational events. The ADOD will additionally be responsible for identification of new prospects, conducting prospect research, portfolio forecasting, maintenance of donor/prospect contact information in the Tessitura database, and stewardship of donors.

Position requires the flexibility to frequently to travel between Salem and Portland, attend all scheduled events, and work evenings and weekends as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Identifies, cultivates, and solicits portfolio prospects. Writes proposals for presentation to individual prospects and corporate partners prospects.
2. Utilize knowledge of prospects' interests to develop and execute sophisticated, donor-centered solicitation strategies for portfolio prospects. Plan strategies for their involvement with the Oregon Symphony in collaboration with the VP for Development and the Director of Development.
3. Manage relationships with Salem and Portland donors, developing individual strategies for each donor to ensure appropriate stewardship and engagement.
4. Utilize opportunities such as education and outreach programs, rehearsals, chamber music events, Parties of Note, and donor events with goal to identify and engage donors.
5. Cultivate, solicit, and steward current and potential Encore Society (planned giving) members.
6. Track, manage, and record of portfolio activity in Tessitura database.
7. Plan, manage, and track processing of gifts to the Oregon Symphony in Salem (annual gifts, event pre-commits/night of donations, Tessitura Database recording, invoicing, and acknowledgements).
8. Actively engage in prospect identification and research to build a pipeline for new and increased donors. 
9. Manage special projects and relationships when appropriate or as needed by the development department.
10. Work in conjunction with other members of the Development team such as the Director of Stewardship and Events, Director of Foundation and Corporate Relations, and the Assistant Director of Development, Annual Giving, to ensure annual appeals, the Gala, and grants are representative of the Salem community.
11. Coordinate and manage the Oregon Symphony in Salem Advisory Committee as the staff liaison. When requested, assist in providing staff support to board development committees.
12. Work to support Gala attendance and fundraising goals as well as managing projects for the set up and operation of the event.
13. Other duties as assigned.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree plus 3+ years’ experience in Development, specifically with solicitation; or equivalent combination of education and experience. Evidence of ability to achieve goals. 
• Strong organizational skills; self-starter; ability to manage multiple projects simultaneously; ability to effectively manage and grow relationships. 
• Strong communication skills, both interpersonal and written; customer service focus; ability to interact effectively and empathetically, and build rapport, with people from a wide variety of backgrounds.
• Experience with tracking work in a donor database. Working knowledge of Excel and other programs in the Microsoft Office suite. Experience with Tessitura a plus.
• Quantitative and logic skills; ability to budget and forecast with accuracy.  Positive, imaginative, and pragmatic approach to problem-solving.
• Local travel required. Valid driver's license, vehicle, and liability insurance are required.
• Ability to work evenings and weekends as needed, at all Salem concerts/events and a number of Portland events/concerts.
• Sense of humor required. Passion for live symphonic music a plus. 

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• Ethics - Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Maintains confidentiality.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management and Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Business Acumen and Fiscal Management - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures; Respects diversity.
• Strategic Thinking and Innovation - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.
• Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to  handle or feel; reach with hands and arms, and talk or hear.  The employee is regularly required to stand and walk.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include ability to use computer monitor and to read standard print documents.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is currently operating in a hybrid on-site / remote capacity, though may require full-time in office work in the future, Attendance at events is required. The employee is required to provide internet access when working remotely.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts such as computer printers.  The noise level in the work environment is usually moderate.  

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

DOWNLOAD POSITION DESCRIPTION AS PDF

SUMMARY: The Front of House Manager oversees the front of house operations of Oregon Symphony events at the Arlene Schnitzer Concert Hall and other locations (e.g. Smith Auditorium in Salem), ensuring efficiency while providing the highest level of customer service, addressing customers’ questions/complaints, and striving to create goodwill for the entire organization by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

1. 1. Supervises the activities and operation of the ticketing table, customer service table, and will call booth at the Arlene Schnitzer Concert Hall for Oregon Symphony concerts and events.
   2. Maintains a detailed knowledge of all concert hall procedures, performances, and policies.
   3. Ensures that all aspects of the events’ activities are executed within Association guidelines. 
   4. Conducts training, monitoring, and evaluation of all concert hall staff, so that all Patron Service Representatives (PSRs) develop and maintain a detailed knowledge of all concert hall procedures, performances, and policies. 
   5. Responds to customer inquiries and handles all escalated complaints.
   6. Coordinates with the Arlene Schnitzer Concert Hall Front of House Manager and Gate Attendants/Ushers to resolve seating issues.
   7. Trains Gate Attendants and other ushers in N-SCAN. 
   8. Distributes scanners to all Gate Attendants before load-in and collects the scanners at the end of shift. 
   9. Distributes Front of House Manager sheets to the Arlene Schnitzer Concert Hall Front of House Manager on duty before performances, and communicates performance numbers at the end of shift. 
   10. Assists concert hall staff in the set-up of the ticketing table, computers, printers, customer service table, will call, and signage.
   11. Supervises concert hall staff handling cash, and ensures accuracy of cash bags at the end of the shift. Returns cash bags and concert hall materials to the Oregon Symphony Ticket Office. 
   12. Sets up signage for pre-concert activities such as the Musical Conversation, Prelude Performance, and any special messaging. 
   13. Completes the FOH report and sends to the Vice President of Marketing after each event. 
   14. May serve as FOH Manager for events at Smith Auditorium in Salem, or other venues as needed.
   15. Will serve as responsible party for managing any patron safety issues and protocols, specifically related to public health guidelines and other concerns as they arise.
   16. Acts as the representative of the Symphony, keeps a professional demeanor and strives to keep patrons delighted even in tense situations

Hours: 
Schedule varies in conjunction with the concert schedule. Up to 29.75 hours per week. Ability to work nights and weekends during concert season, occasionally on short notice.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: At least two years related experience in managing Front of House activities and personnel in the performing arts or live performance/sporting event sectors; familiarity with Tessitura software preferred.
• Language Skills: Strong customer service and communication skills are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to succinctly write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have a working knowledge of Tessitura and Microsoft Office, specifically Word and Excel.
• Certificates, Licenses, Registrations: None required; CPR training a plus. 

OTHER QUALIFICATIONS:. Appreciation for live symphonic music a plus. Sense of humor.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus in order to use computer monitor and to read materials.  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

DOWNLOAD POSITION DESCRIPTION AS PDF

SUMMARY: This position is an essential part of the Development team and supports each level of the department for a well-rounded perspective of the different roles and skills that make up a fundraising team. The Development Associate is responsible for essential fundraising operations including gift processing, receipting, tracking and gift acknowledgment functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core responsibilities include gift processing, acknowledgement processes, data integrity, and database reports, as well as VP and development team support. The position duties include:

Gift Processing

• Prepare gifts for coding and processing
• Coordinate and manage checks and electronic deposits with Finance and ticket office donations with the Ticket Office Manager
• Follow PCI compliance for credit card gifts
• Segment and prepare daily gift batches for distribution and sign-off
• Coordinate and execute gift batch entry and posting into the database
• Organize and maintain all gift collateral digitally for audit and IRS compliance
• Process and track matching gifts, stock transfer info, IRA distributions, soft credit gifts via donor advised funds, trusts, etc.
• Apply correct Fair Market Value to gift records in Tessitura database, following IRS regulations
• Track and update donor membership levels in Tessitura database

Acknowledgement Letters

• Data extraction and organization
• Customizing letters as needed
• Prepare acknowledgements in a timely and organized manner for letter mail
• Coordinate with Website and Digital Content Manager as needed for acknowledgements sent by email

Database

• Pull standard reports and queries from the Tessitura database
• Routine and case-by-case data extraction or data requests
• Obituary and prospect research using iWave and other research tools
• Maintain data integrity with accurate input of data
• Maintain digital records of gifts, transmittals and receipts in database and on Symphony drive
• Contact donors on an as needed basis to maintain up to date contact and gift information

VP and Development Team Support

• Manage routing documents/lists to the Development team for review
• VP support as assigned
• Coordinate Development departmental items
• Support for events
• Support for donor cultivation and stewardship
• Redirect or respond to voicemails and emails received on the Development general voicemail and email inbox as appropriate
• Manage essential office supplies like letterhead, envelopes, and stationery for gift acknowledgement and other donor communications
• Oversee and update internal Development manuals related to gift processing and other job functions
• Other duties as assigned

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Associate’s degree (AA) or equivalent from two-year college or technical school; basic understanding of fundraising and 1 or more years of related experience preferred.
• Language Skills: Ability to write clearly with proper spelling and grammar to produce gift acknowledgments. Ability to speak effectively to donors, Board members, employees, vendors and others.
• Mathematical Skills: Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, percentages, and averages.
• Reasoning Ability: Ability to organize systems, coordinate deadlines, handle logistics, interpret instructions provided in writing, orally or in diagram form.
• Computer Skills: Ability to use Microsoft Word, Excel, and Outlook; ability to use Adobe Pro; ability to use or learn quickly the donor/ticketing database software (Tessitura). Ability to research on the internet.
• Exceptional attention to detail and efficient proofing skills to note and track gifts of all types and sizes and note any errors.
• Ability to work effectively and diplomatically with diverse personalities, including donors and potential donors, Board of Directors, volunteers, Symphony musicians, other staff, conductors, and guest performers.
• Excellent customer service skills via phone, email, etc.
• Comfortable to greet all types of guests and have keen awareness to safety concerns.
• Ability to work effectively and gracefully under pressure.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• Ethics – Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Maintains confidentiality.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem-Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management and Adaptability – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Business Acumen and Fiscal Management – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures; Respects diversity.
• Strategic Thinking and Innovation – Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions; Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality and Quantity – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability – Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.
• Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self- development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms, and talk or hear. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include ability to use computer monitor and to read standard print documents.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is currently operating in a hybrid on-site / remote capacity, though may require full-time in office work in the future, Attendance at events is required. The employee is required to provide internet access when working remotely.

While performing the duties of this position, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

Position is open until filled.

DOWNLOAD POSITION DESCRIPTION AS PDF

SUMMARY: Serve as front-line Ticket Office Representative of the Oregon Symphony providing exceptional customer service in the Ticket Office, concert hall, and Symphony events.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Maintain a detailed, proficient, and working knowledge of:
   • • Tessitura Ticketing Database
       • Create, update, and recognize all coded information on an account;
       • Maintain and alter accounts – exchange tickets, take payments, add/remove tickets, add/remove options, etc.
     • Concert Event information
       • Season, single, and general admission ticket events;
       • Hall section map, appropriate ticket types, and pricing for all events;
       • Look up seats/maps and sell events on new and existing accounts.
     • Programs, products, community events, panel discussions, and all other Symphony endeavors.
     • Ticket Office policies.
2.  Provide exceptional customer service by:
   • • Selling tickets to Symphony concerts at the Oregon Symphony Ticket Office, the Arlene Schnitzer Concert Hall, and Smith Auditorium requiring weekday, weekend, and evening work during the Symphony season.
     • Answering a high volume of incoming phone calls directed to the ticket office (roughly 80% of all transactions occur via phone) and greeting walk-in patrons;
       • Providing helpful information and assistance to patrons and staff in a pleasant and efficient manner
       • Ascertain customer needs and make product recommendations that mee those needs using consultative sales techniques to ensure all subscriber benefits are explained and revenue is maximized
3. Assist in the operation of the Ticket Office:
   • • Assemble ticket packets and other mailings as needed.
     • Balance cash and checks against sales – both daily at the Symphony Ticket Office and at each performance when working at the concert hall ticket booth.
     • Participate in concert preparation as needed including: printing and assembling will call tickets, processing online orders, and handling last minute seat change requests.
4. Assist with special projects as needed:
   • • Staff Symphony tables at selected events by answering questions, handing out materials, and collecting information, while maintaining a pleasant and professional disposition as a representative of the Oregon Symphony.
     • Help with giveaways and contests.
     • Staff and assist with once-a-year Symphony Gala and community concert.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Employment experience in a customer service or retail sales position required. One year experience in a ticket/box office greatly preferred.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills: To perform this position successfully, an individual should have a familiarity with CRM software, Tessitura a plus; Microsoft Office software including Excel, Word, and Outlook.
• Certificates, Licenses, Registrations:  None required.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• Ethics and Professionalism: Treats others with respect and tact; Keeps commitments; Inspires the respect and trust of others; Works ethically and with integrity; Maintains confidentiality; Keeps emotions under control; Reacts well under pressure; Accepts responsibility for own actions.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork: Balances team and individual responsibilities; Exhibits confidence in self and others; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Displays orientation to profitability and contributes to profits and revenue; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Observes safety and security procedures.
• Quality and Quantity: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Measures self against standard of excellence; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Uses time efficiently.
• Problem Resolution: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics or people.
• Communication: Speaks clearly and persuasively in positive or negative situations; Listens without interrupting and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.
• Judgment: Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Motivation and Initiative: Demonstrates persistence and overcomes obstacles; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Strives to continuously build knowledge and skills; Shares expertise with others.
• Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan; Is consistently at work and on time; Arrives at meetings and appointments on time.
• Adaptability: Adapts to changes in the work environment; Changes approach or method to best fit the situation.

OTHER SKILLS AND ABILITIES: Exceptional customer service skills, strong attention to detail, ability to multitask, ability to work in a fast paced, team environment, basic computer and typing skills required, appreciation for live symphonic music a plus, sense of humor.

OTHER QUALIFICIATIONS: Ability to work nights and weekends during concert season, occasionally on short notice.

Hours: 35 hours weekly; Full Time Position; this position is a hybrid role (i.e. remote and in-office), and work will be conducted at the Symphony business offices, Arlene Schnitzer Concert Hall, or Smith Auditorium. Scheduling may change seasonally. Any changes to the posted schedule must be approved by the Supervisor at least 24 hours in advance. Person in this position must be able to work a flexible schedule that will include evening and weekend hours during the Symphony season.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus for use of computer monitor and proof-reading of print materials.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

Position is open until filled. No phone calls please.

To apply, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

DOWNLOAD POSITION DESCRIPTION AS PDF