Careers

Are you passionate about the arts and providing exceptional customer service? Do you excel in a dynamic, fast-paced environment where no two days are the same? If so, the Oregon Symphony has a wonderful opportunity for you!
We are currently seeking a part-time Patron Services Representative to join our team. In this role, you will be the face of the Symphony, ensuring that patrons have a world-class experience from the moment they inquire about a concert to the final applause. Your responsibilities will span across customer service, sales, and operational support, making you a vital part of our mission to bring music to life.

Please download the attachment for a full job description below.

Key Responsibilities:

• Answer incoming phone calls and emails with a helpful, positive attitude.Sell tickets for Symphony concerts at the Oregon Symphony Ticket Office and the Arlene Schnitzer Concert Hall.Use consultative sales techniques to understand customer needs, make product recommendations, and explain subscriber benefits.Maintain a detailed understanding of the patron database system, managing accounts with precision.Handle transactions, ticket exchanges, payments, and account adjustments in line with policies.Stay informed about Symphony programs, products, community events, and other endeavors.Assemble ticket packets and handle various mailings; Balance cash and checks against daily sales.Assist in concert preparations, including will call tickets and last-minute seat changes. Support special projects such as staffing information tables, managing giveaways, and assisting with the annual Gala.

Qualifications:

• At least one year of experience in customer service or retail sales; ticket or box office experience preferred.Proficiency in CRM software; knowledge of Tessitura is a plus.Strong arithmetic skills for handling transactions.Ability to work flexible hours, including evenings and weekends during the Symphony season.Excellent written and verbal communication skills. Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Status & Work Environment:
This is a part-time, 20-25 hour per week position that follows a hybrid remote work model and includes working onsite at concerts.

We Offer:

• A chance to be part of a respected and mission-driven organization.A supportive and collaborative work environment.The opportunity to gain experience in the vibrant performing arts community.

Pay Rate: $19.09/hour

Benefits: Comprehensive benefits package including medical, dental, vision, long-term disability insurance, and a 403(b) retirement plan.

How to Apply:
If you’re ready to bring your passion for the arts and exceptional customer service skills to the Oregon Symphony, we would love to hear from you. Please submit a cover letter and resume to careers@orsymphony.org  with the job title in the subject line.
The Oregon Symphony is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates irrespective of race, gender, sexual orientation, age, disability, religion, or national origin.