Careers

SUMMARY: The Director of Marketing acts as the Marketing Department’s second-in-charge, closely collaborating with key members of Marketing, Ticket Office, and Telesales staff to ensure the overall coordination and execution of marketing, sales, and promotional strategies for all revenue-generating concerts by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. 1. Works with Vice President for Marketing and Strategic Engagement to plan advertising and promotional strategy for the season based on budgeted goals. Implements advertising and promotional plan for all concerts.
   2. Works closely with the VP in order to generate annual expense/revenue budgets, and help determine income goals for all concerts, quarterly financial forecast updates, and monitoring of expenses
   3. Develops and manages detailed media plans, including but not limited to online, print, radio, web and display/outdoor. This may include managing, and providing direction to an outside media agency. Places all media buys and manages expenses for subscription and single ticket sales campaigns; and pursues media sponsorships.
   4. Negotiates and manages all cash/trade deals with print, broadcast and digital media partners including Artslandia publishing partnership.
   5. Manages timelines and content development for all television and radio campaigns. Works with the Vice President for Marketing and Strategic Engagement as well as the Artistic Administration to prepare scripts and music segments for commercial radio station spots, and identifies footage, music and other content for television spots; works with station representatives and/or outside vendors to coordinate spot production.
   6. Monitors and adjusts advertising strategy as necessary to maximize ticket sales. Utilizes Tessitura Analytics software to identify sales trends, challenges and opportunities.
   7. Maintains effective communication with the Creative Services team regarding specs and deadlines for all advertising/marketing projects.
   8. Supervises Web and Digital Content Manager to ensure that the website and digital marketing campaigns (e.g. emails, digital ads, eNewletter) achieve stated goals, stimulate annual sales, promote audience development, and support community engagement.
   9. Identifies new and innovative opportunities to increase awareness of the Oregon Symphony by maintaining and developing relationships with partner organizations and companies.
   10. Monitors and approves budgets related to ad spending and collateral production.
   11. Works closely with VP and marketing team to test ideas for building audiences, including, but limited to clubs, memberships, rewards programs, and season specific promotions. Evaluates concept logistics and viability, identifies measurable goals with VP and oversees implementation of approved projects.
   12. Oversee marketing plan development, campaign execution and sales growth for targeted audience development, such as: College Student and diversity programs,
   13. Evaluates telesales lists, reviews call scripts, and sets monthly goals with Telesales and Audience Development managers.
   14. Prepares and analyzes daily sales reports. Tracks pacing of concert sales. Identifies opportunities and coordinates pricing adjustments (i.e. dynamic pricing strategies) with Ticket Office Manager to maximize revenue and maximize concert hall capacities based on demand.
   15. Generates concert-specific earned revenue forecasts based on historical data and trends, along with strategies/programs for improving sales performance.
   16. Conducts market research (quantitative and qualitative), surveys and campaign A/B testing in order to stimulate/increase ticket sales, evaluate patrons’ concert experiences, improved ad campaign effectiveness, test new concepts/programs for patrons, gauge brand perceptions and more.
   17. Works with VP to plan profiles, features, and President’s letters for concert programs.
   18. Works with the Creative Services team to ensure adherence to organizational branding guidelines across all platforms, enforce brand and aesthetic values among all departments
   19. Monitors trends and developments in marketing and the non-profit arts sector and  incorporates those trends into OSA’s campaigns appropriately.
   20. Attends weekly artistic planning meetings and researches marketability of proposed artists.
   21. Attends concerts and Symphony events. Is available to support projects in hall – promotional displays, events, talks, etc.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university and a minimum of five years marketing experience, preferably in the arts sector, ideally with a performing arts institution. A passion for classical music is a plus.
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills:  Ability to budget and forecast with accuracy and to calculate figures and amounts such as discounts, percentages, etc.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills:  Extensive Excel spreadsheet experience; working knowledge of Microsoft Office software; ability to quickly learn and use new software; Tessitura database software experience a big plus.
  • Certificates, Licenses, Registrations: None required

OTHER SKILLS AND QUALIFICATIONS::                                                             

• • Experience in pricing tickets and forecasting sales.
  • Strong proofreading skills as requested for marketing materials
  • Team player.  Flexibility to work occasional evenings and weekends as needed.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• • Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things.
  • Communication - Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Business Acumen - Demonstrates knowledge of market and competition; works within approved budget; contributes to profits and revenue; conserves organizational resources.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; promotes a harassment-free environment; observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Strategic Thinking - Develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in timely manner.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
  • Dependability - Is consistently at work and on time; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
  • Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This position is currently operating remotely, though in-person work in Portland will be required as guidance related to COVID-19 evolves.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

SUMMARY:  The Patron Services Director oversees the day-to-day operations of the Symphony’s Ticket Office ensuring the highest level of customer satisfaction when purchasing subscriptions, single tickets, and making donations by phone, in person, and online. The Patron Services Director also plays a key role in setting ticket prices and sales goals as well as collaborating with the marketing and development teams to produce a patron revenue model for meeting the organizations revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Ticket Office (50%)

1. 1. Manages Ticket Office staff and resources in support of the Symphony’s revenue goals (earned and contributed) by building patron loyalty through a superb customer service experience.
   2. Works with the VP of Marketing and Strategic Engagement and Director of Marketing to set prices and the ticket scaling for all concerts, to ensure that tickets are priced to meet marketplace demand and the inventory is dynamically managed to goals and maximum ticket sales potential.
   3. Works with the VP for Marketing and Strategic Engagement and Director of Marketing to devise and implement all marketing campaigns, discounted offerings and pricing issues including inventory decisions to offer staff/musician complimentary tickets and notification to employees thereof.
   4. Supervises Ticket Office Manager and provides support with direction of Patron Service Representatives.
   5. Schedules ticket office staff both in the Ticket Office and at the Concert Hall; maintaining and reporting attendance data for payroll purposes.
   6. Manages Front of House Manager and Will Call staffing schedule. Acts as alternate Front of House Manager, and is in rotation for hall work.
   7. With Ticket Office Manager, recruits, trains, and monitors performance of all Patron Service Representatives assigned to the Ticket Office.  Includes on-going audit of all Ticket Office transactions to assure accuracy and compliance with audit control requirements.
   8. Audits daily cash listing prepared by the Ticket Office Manager.
   9. Processes or directly supervises the issuance of all complimentary tickets in accordance with approval by VP for Marketing and Strategic Engagement.
   10. With approval from the VP for Marketing and Strategic Engagement and input from the Ticket Office Manager, establishes and maintains a Patron Service Bonus Plan for all ticket office personnel.
   11. Controls ticket inventory including placing appropriate “holds” for internal usage such as Development and sponsor holds, Artistic Operation’s seat kills and artist’s contractual comps, ADA compliance and inventory holds for fixed seat subscriptions.
   12. Directly supervises all concert “builds” to ensure proper pricing and ticket printing.
   13. Serves as concierge for VIP patron relationships.
   14. Establishes annual calendar with Marketing and Design to ensure renewal notices, Subscription Ticket Packets and single tickets are processed and mailed in a timely manner for best customer service practice and revenue requirements.
   15. Manages resolution of all patron complaints and issues.

Teleservices Department: (50%)

1. 1. With Teleservices Manager, recruits, trains, and monitors performance of all Patron Services Representatives assigned to the Teleservices Room including random audit of transactions by the Patron Services Representatives and Teleservices Manager to assure accuracy and compliance with best audit control requirements.
   2. Supervises Teleservices Manager and provides support with direction of Patron Service Representatives in the call center.
   3. With Audience Development Manager, Teleservices Manager, and VP for Marketing and Strategic Engagement, creates and implements incentive bonus plan for call center personnel to maximize revenue and sales within established budget.
   4. Prepares attendance and payroll data and submit bi-weekly to Finance.  Provides updated staffing costs to VP, Finance and Administration to ensure budget requirements are met.
   5. With input from the Teleservices Manager and Development Membership Manager, establishes and supervises the annual campaign call calendar to ensure all income goals for both departments are achieved. 
   6. With input from the Teleservices Manager and Development Membership Manager, creates and evaluates proper “scripting” and sales call efficiency.

Other Duties:

1. 1. Participates in marketing meetings and strategic planning.
   2. Serve as point person for all incoming Symphony email correspondence from Patrons. 
   3. Serves as a proofreader for all marketing and ticketing materials to ensure accuracy.
   4. With Production Manager, manages inventory and marketing material to ensure necessary resources and budget compliance. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• • Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience                             
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: To perform this job successfully, an individual should have a strong working knowledge of Tessitura Database software; Microsoft Office and Internet software; Excel Spreadsheet software and Word for Windows software                           
  • Certificates, Licenses, Registrations: None required; CPR preferred.

OTHER QUALIFICATIONS: Must be able to work evenings and weekends, as needed, during the performance season.

OTHER SKILLS AND ABILITIES: Exceptional customer service focus; Strong organization, motivation, communication and problem-solving skills; Appreciation for live symphonic music a plus; Sense of humor.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Communication - Speaks and writes clearly and persuasively; Listens to others without interrupting and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership and Managing People- Exhibits confidence in self and others; Inspires and motivates others to perform well; Influences actions and opinions of others; Provides regular performance feedback; Fosters quality focus in others; Improves processes and services.  Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities.
  • Ethics - Maintains confidentiality; Inspires respect and trust; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.  Promotes a harassment-free environment; Observes safety and security procedures; Uses equipment and materials properly.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans; Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Professionalism - Treats everyone with respect; Accepts responsibility for own actions and for subordinates activities; keeps commitments.
  • Quality and Quantity- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Meets productivity standards; Measures self against standard of excellence; Looks for ways to improve and promote quality.
  • Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus in order to use computer monitor.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers.  The noise level in the work environment is usually moderate.

This position is currently operating remotely, though as CDC guidance related to Covid-19 evolves, will require shifts in person in the ticket office and concert hall.

APPLICATIONS

The Oregon Symphony is an equal opportunity employer and is committed to diversity, equity, and inclusion in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.

Position is open until filled.

Download Position Description as PDF

SUMMARY: Under supervision of the Director of Development, the Assistant Director of Development, Annual Giving (ADOD-AG) is considered an important partner across a multi-faceted fundraising program delivering more than $10M per year to the Oregon Symphony. The current Annual Giving Program (donors who contribute below $2,500 annually) raises approximately $650,000 through multi-channel solicitations. Goals are updated annually. The primary objective of the Annual Giving Program is to increase the number of donors and annual financial support with a concentration on developing integrated cross-channel strategies to raise funds for renewals, upgrades and acquisition in order to enhance the donor pipeline.

ADOD-AG is responsible for the development and execution of direct marketing strategies for a multi-channel and donor-centric communication strategy including but not limited to: mail, email, phone, website, text messaging, video, and social media outreach tailored to specific audiences. This strategy engages constituents throughout the annual giving cycle, from identification to solicitation.

These efforts are part of the larger departmental goal to create a robust, sustainable pipeline of annual donors with specific focus on increasing participation. This position requires robust writing and communication skills, strong attention to detail, and the ability and organization to manage simultaneous projects from strategy and creation through successful implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned for mutual benefit and agreement:

1. 1. Design and implement overall annual fund strategic plan for annual gifts focusing on tactics to increase donor retention and acquisition rates. The plan will include implementing a strategy for the continued growth of all levels of annual giving: direct mail, email, telephone solicitations, personal solicitations, and online appeals.
   2. Working with the Director of Development, develop annual fund budget, monitor expenses, keep accurate records of invoices, and be alert to budget-saving opportunities to improve efficiency and effectiveness.
   3. Direct the creation and execution of all significant communications channels from the Office of Development, including but not limited to print, phone, email, web, and social media. Serve as key relationship manager with strategic marketing partners and vendors such as mail houses, printers, graphic designers, photographers, videographers, and web designers.
   4. Design, implement, and oversee direct mail solicitation campaigns. Develop strategies and schedule for contacting current, lapsed, and new constituent segments. Determine target ask amounts. Integrate the solicitation and stewardship of leadership annual giving.
   5. Design, implement, and oversee email and digital solicitation campaigns. Develop best practices for fundraising across digital and developing channels for soliciting current, lapsed, and new constituent segments.
   6. Manage the Telefunding campaign (this campaign is an outbound calling campaign which runs a few times per year for a week or longer). Maintain phone room leads, manage goals and progress with call room manager, schedule campaign timeline, assist in the training of callers, and provide appropriate messaging. Track, process, and generate all Telefunding follow-up, including the pledge acknowledgement and reminder process.
   7. Contacts and solicits current donors as well as donor prospects.
   8. Responsible for administering the processes of creating and sending customized written materials to acknowledge annual fund donors. Plans and writes impactful acknowledgement letters. Designs, implements, and oversees donor benefit materials and distribution of benefit materials.
   9. Collaborate closely with the Database Administrator and Tessitura Applications Administrator to manage data criteria to pull and prepare lists to ensure accuracy and integrity of direct marketing communications.
   10. Establish, track, and analyze results, trends, and outcomes of all communication efforts to measure success and make decisions to improve messaging/content/imagery etc. to maximize return on investment of future campaigns.
   11. Research best practices and remain current on trends, strategies, and services offered by other institutions. Ensure best practices are developed and deployed while also testing new and existing strategies. 
   12. Working with the Development Associate and Marketing Department, coordinate scheduling of direct mail campaigns; open mail and scan checks, maintain daily gift log, ensuring accurate and timely gift entry, content and functionality of the Office of Development web and giving pages, and oversee pledge fulfillment, including regular invoices for outstanding pledges and processing credit card payments. 
   13. Cross-train and maintain proficiency in Tessitura; be able to cover key daily gift processing functions, if necessary.
   14. Keep abreast of current fundraising best practices, IRS guidelines, The Donor Bill of Rights, and AFP ethical guidelines. Responsible for maintaining constituent records in compliance with privacy rules and regulations.
   15. Assist as needed at events, which may include occasional evening and weekend work.
   16. Other duties as assigned.

Supervisory Responsibilities: Oversees but does not manage gift processing, Telefunding during fundraising campaigns, and manages volunteers for occasional projects.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Bachelor's degree preferred plus 1+ years’ experience in Development or fundraising, specifically with solicitation; or equivalent combination of education and experience. Evidence of ability to achieve goals. 
  • Strong organizational skills; self-starter; ability to manage multiple projects simultaneously; ability to effectively manage and grow relationships. 
  • Strong communication skills, both interpersonal and written; customer service focus; ability to interact effectively and empathetically while building rapport with people from a wide variety of backgrounds.
  • Ability to participate in cross-departmental projects, using tact and diplomacy.
  • Experience with tracking work in a donor database. Working knowledge of Excel and other programs in the Microsoft Office suite. Experience with Tessitura a plus.
  • Quantitative and logic skills; ability to budget and forecast with accuracy.  Positive, imaginative, and pragmatic approach to problem-solving.
  • Ability to work evenings and weekends as needed (approximately 3-5 nights per month).
  • Sense of humor required. Passion for live symphonic music a plus.  

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• • Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Customer Service – Displays courtesy and sensitivity; Manages difficult or emotional donor situations; Responds promptly to donor needs and requests for service and assistance.
  • Project Management – Coordinates projects, manages scope and expectation; Communicates changes and progress; Completes projects on time and budget.
  • Problem Resolution - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Resolves or refers problems appropriately; Works well in group problem-solving situations.
  • Communication - Exhibits good listening and comprehension; Able to read and interpret written information; Participates in meetings.
  • Cost Consciousness - Works within approved budget; Conserves organizational resources; Develops and implements cost-saving measures.
  • Ethics - Maintains confidentiality; Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Reacts well under pressure; Accepts responsibility for own actions.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Observes safety and security procedures.
  • Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Planning/Organizing - Manages competing demands; Prioritizes and plans work activities; Uses time efficiently and effectively; Organizes or schedules volunteers and their tasks.
  • Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality and improve efficiencies; Applies feedback to improve performance; Monitors own work to ensure quality; Exhibits sound and accurate judgment; Meets productivity standards; Completes work in timely manner.
  • Dependability - Is consistently at work and on time; Follows instructions, Keeps commitments; Commits to long hours of work when necessary to reach goals;
  • Initiative - Volunteers readily.
  • Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

This position is operating in a hybrid remote / in person model. Shifts in the office and at donor events are required. When working from home, the employee will be required to provide technology and internet speed appropriate to access business systems.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus in order to read materials and use computer monitor.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

Position is open until filled.

Download Position Description as PDF

Summary: The Production Manager (PM) isresponsible for ensuring that all concert production elements for Oregon Symphony performances are planned and executed at the highest possible artistic and operational standards. The PM will plan and execute production elements for a diverse array of concerts with a special focus on pops and film series, non-orchestra presentations, and orchestra + popular artist collaborations. The PM works alongside with all members of the operations team ensuring the smooth running of all orchestra services and performances while meeting the needs of musicians, conductors, and guest artists.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

1. 1. Works in advance to ensure all production arrangements for each assigned concert, including backline, sound and lighting equipment per artist riders, projection equipment, pianos and tuning and other keyboard instruments, dressing rooms, production-related equipment, rental instruments, performers’ amenities and itineraries, orchestra and equipment truck rental, access, and parking.
   2. Responsible for developing production budgets for all assigned concerts and ensures that expense budget requirements are met. Monitors budgets on an on-going basis and makes timely reports of anticipated or actual variances to the General Manager and/or Finance department. Develops, recommends, and implements cost-saving measures; reviews artist tech riders for cost containment and feasibility and makes recommendations for negotiation of same.
   3. Ensures compliance with operational requirements of the Collective Bargaining Agreements with AFM and IATSE.
   4. Generates contracts for guest artists and conductors as requested by the VP of Artistic Planning, Director of Popular Programming and/or Director of Operations and prepares or supervises preparation of VISAs for visiting artists.
   5. Ensures compliance with guest artist and conductor contracts including making any required hotel and transportation arrangements; transports guest artists and conductors, as needed.
   6. Ensures that musician CBA provisions are adhered to as they relate to service conditions including on-stage temperature, decibel levels and plexiglass shields, etc.
   7. Assists the Education and Community Engagement Director with any needed planning and implementation for off-site Education and Community activities.
   8. Disseminates timing sheets and other documents detailing all concert production information to Oregon Symphony and venue staff and crew.
   9. Prepares and maintains concert production files.
   10. In consultation with the Director of Operations, oversees the preparation of the Orchestra Schedule of Services and ensures that the schedule is kept current in the Association calendar in Outlook and other shared files (OPAS).
   11. Works with the Orchestra Manager to ensure that postings to Musicians Resource Page and OPAS Online are current and available to the orchestra and other staff.
   12. Serves as a member of the Operations team participating in meetings as required and responds to requests for service and assistance.
   13. Serves as project manager for special initiatives as assigned by the Director of Operations and/or the General Manager.

MINIMUM REQUIREMENTS: Bachelor’s degree from four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience. Experience working with professional musicians and/or orchestras.

SKILLS AND QUALIFICATIONS:

• • Understanding of, and sensitivity to the needs of professional musicians and conductors and the ability to be able to anticipate their needs.
  • Ability to work effectively and diplomatically with diverse personalities.
  • ability to work efficiently under pressure.
  • Exquisite attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
  • Ability to function as a cooperative team member.
  • Excellent computer skills including Microsoft Office, VISIO, Acrobat, and OPAS.

GENERAL QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Excellent communication skills and working knowledge of (or ability to quickly learn) standard foreign language composer and composition names. Ability to read, analyze, and interpret complex documents such as legal contracts with artists, US VISA laws, and Collective Bargaining Agreements.

MATHEMATICAL SKILLS: Ability to budget and forecast expenses with accuracy and timeliness.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Oregon or Washington driver’s license and a good driving record.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Ability to move near and around delicate instruments and stage equipment in tight quarters without disturbing or jeopardizing safety of same.
  • Ability to move quickly to respond to unexpected and urgent artist requirements.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to climb stairs and walk on uneven surfaces.

This position requires working at various locations, primarily the Arlene Schnitzer Concert Hall, Oregon Symphony offices and other venues and locations as required.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal Skills - Inspires respect and trust; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

Communication – Speaks and writes informatively, clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

Ethics - Treats everyone with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Accepts responsibility for own actions.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; observes safety and security procedures.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats everyone with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan; Plans in advance for time off.

Motivation and Initiative – Requires minimal supervision; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to outside weather conditions (outdoor concerts) and moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate to intermittently loud (stage environs).

Download Position Description as PDF

SUMMARY: The Assistant Stage Manager (ASM) supports the Stage Manager in the day-to-day stage operations for all Oregon Symphony rehearsals and performances. The ASM works collaboratively with stagehands, operations team, musicians, guest artists and conductors to ensure optimal backstage and onstage environments meeting the needs of all performers.  The ASM along with the Stage Manager is responsible for the preparation and appearance of the stage, and substitutes for the Stage Manager as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. 1. Is present at all orchestra services and presentations, as scheduled by the Stage Manager.  The Assistant Stage Manager may at times be scheduled in place of the Stage Manager with the approval of the Director of Operations.  Assists the Stage Manager to oversee logistics necessary for rehearsals and performances, pre-concert lectures, auditions and related events.
   2. Assists the Stage Manager to direct, implement, and coordinate the staging, set-ups and strikes of the Orchestra according to the daily schedule, Collective Bargaining Agreement requirements, and needs of the OSA, conductor, orchestra and artists.  Manages necessary set changes in collaboration with the Stage Manager, Concert Manager, Orchestra Personnel Manager, Conductors, and Guest Artists, sound and light technicians, stagehands and musicians.
   3. Ensures the safety and comfort of the performers and audience (as related to stage activity). Coordinates and monitors hall safety and environmental functions with the on-site engineer in all venues.  Reports all hall problems and resolutions to the appropriate venue personnel, Stage Manager, Concert Manager and Orchestra Personnel Manager.
   4. Accommodates the needs of orchestra personnel, conductors, and guest artists in a timely and cordial fashion. Assists musicians with individual stage, equipment, and lighting and sound needs as appropriate at all services.
   5. Will at times direct the activities of stagehands and of the sound and light technicians in place of the Stage Manager.  At these times, directs IATSE stagehands during services and ensures that all calls are conducted in accordance with the collective bargaining agreement between PCPA and IATSE. 
   6. When not assisting the stage manager will work as a member of the crew.
   7. Assists the Stage Manager to purchases, store, maintain, inventory, and transport orchestra equipment. Rents necessary instruments and equipment as authorized by the event producer.
   8. Rents necessary vehicles for instrument and/or equipment transport and transports rental equipment as needed.  Drives the truck as needed.  Accompanies tour producer on pre-tour site visits, as needed.
   9. In coordination with, or in the absence of, the Stage Manager insures that the concert stage set-up is visually attractive and physically correct.  Directs stage operations for those performances, calling the sequence of each performance, insuring that concerts start on time and run smoothly.
   10. Drives, travels with, or precedes the Orchestra equipment truck to all services in and out of town, as scheduled.
   11. Works closely with the Stage Manager and Concert Manager to ensure safe, efficient, cost-effective and smooth operations; assisting in the creation and implementation of procedures for timely and effective performance-related requirements.
   12. Attends staff production meetings, as scheduled.  Serves as a member of the Artistic Operations Team of the OSA.
   13. Performs other duties as assigned by the Stage Manager and the Director of Operations.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• • Education and/or Experience – Three years' experience with stage operations and a working knowledge of stage equipment, maintenance of same, as well as sound and lighting operations.  Prior management experience a plus. High School or Equivalent mandatory, [some college / associates / bachelor's degree] preferred.
  • Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers or employees of organization.
  • Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals in order to accurately report and verify stagehands' and crew payrolls.                    
  • Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills - To perform this job successfully, an individual should have knowledge of, or ability to quickly learn Internet software; Email; Spreadsheet software and Word Processing software. Microsoft Office suite and Visio are required skills.
  • Certificates, Licenses, Registrations - Valid Oregon or Washington driver's license (non-commercial); good driving record.

OTHER QUALIFICATIONS: Must be able to work evenings and weekends. Travel required when orchestra is on tour.

REPRESENTATIONS:  This position is included in the bargaining unit represented by IATSE Local 28.

OTHER SKILLS AND ABILITIES:  Acute safety consciousness and alert, quick reactions necessary to handle unexpected and potentially hazardous situations; ability to work effectively and diplomatically with diverse personalities, including orchestra musicians, ability to direct stage personnel with authority, efficiency and professionalism, represents the OSA with the highest standards of professionalism at all times, including the secure handling of equipment; good communication and excellent organizational skills; positive, confident manner; sense of humor.

 COMPETENCIES:  To perform the job successfully, an individual should demonstrate the following competencies

• • Problem Solving - Gathers and analyzes information skillfully; Anticipates and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
  • Project Management - Prioritizes and plans work activities; Develops work flows and procedures; Coordinates projects; Completes projects on time and budget; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Customer Service - Manages difficult or emotional customer (internal and external) situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas.
  • Communication - Speaks clearly and persuasively in positive or negative situations; Communicates changes promptly and effectively; Supports those affected by change; Listens and gets clarification; Responds well to questions; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Generates suggestions for improving work; Works well in group problem solving situations.
  • Leadership - Exhibits confidence in self and others; Leads by positive example; effectively influences actions and opinions of others, Inspires respect and trust.
  • Managing People and Delegation - Takes responsibility for subordinates' activities; Fosters quality focus in others; Improves processes and services; Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated tasks.
  • Cost Consciousness - Understands financial implications of decisions; Works within approved budget; develops and implements cost saving measures; Conserves organizational resources.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Ethics and Professionalism - Treats everyone with respect; Works with integrity and ethically; Responds well under pressure; Accepts responsibility for own actions; Keeps commitments.
  • Quality and Quantity - Demonstrates accuracy and thoroughness; Measures self against standard of excellence; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Applies feedback to improve performance; Works quickly.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events.
  • Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Initiative - Looks for and takes advantage of opportunities; Strives to continuously build knowledge and skills; Demonstrates persistence and overcomes obstacles.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift and safely move orchestra and stage equipment; finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and smell. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

This position is currently operating in a hybrid remote model, though as CDC recommendations related to COVID-19 evolve, will require work both in the office and concert hall.

To apply please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please. Position is open until filled.

Position is open until filled.

Download Position Description as PDF

SUMMARY: Serve as front-line Ticket Office Representative of the Oregon Symphony providing exceptional customer service in the ticket office, via phone, concert hall, and Symphony events.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Maintain a detailed, proficient, and working knowledge of:
   • Tessitura systems
     • Create, update, and recognize all coded information on an account
     • Maintain and alter accounts – exchange tickets, take payments, add/remove tickets, add/remove options, etc.;
   • Concert Event information
     • Season, single, and general admission ticket event codes;
     • Hall section map, appropriate ticket types, and pricing for all events;
     • Look up seats/maps and sell events on new and existing accounts;
   • Programs, products, community events, panel discussions, and all other Symphony endeavors
   • Ticket Office policies
2. Provide exceptional customer service by:
   • Selling tickets to Symphony concerts at the Oregon Symphony Ticket Office and the Arlene Schnitzer Concert Hall requiring weekday, weekend, and evening work during the Symphony Season
   • Answering a high volume of incoming phone calls directed to the ticket office (roughly 80% of all transactions occur via phone) and greeting walk-in patrons;
     • Providing helpful information and assistance to patrons and staff in a pleasant and efficient manner
     • Ascertain customer needs and make product recommendations that meet those needs using consultative sales techniques to ensure all subscriber benefits are explained and revenue is maximized
3. Assist in the operation of the Ticket Office:
   • Assemble ticket packets and other mailings as needed
   • Balance cash and checks against sales – both daily at the Symphony Ticket Office and at each performance when working at the concert hall ticket booth
   • Participate in concert preparation as needed including printing and assembling will call tickets, printing updated seating reports, processing online orders, and handling last minute seat change requests
4. Assist with special projects as needed:
   • Staff Symphony tables at selected events by answering questions, handing out materials, and collecting information, while maintaining a pleasant and professional disposition as a representative of the Oregon Symphony
   • Help with giveaways and contests
   • Staff and assist with once-a-year Symphony Gala and community concert

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Employment experience in a customer service or retail sales position required. One year experience in a ticket/box office greatly preferred
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
• Computer Skills: To perform this position successfully, an individual should have a familiarity with CRM software, Tessitura a plus; Microsoft Office software including Excel, Word for Windows, and Outlook
• Certificates, Licenses, Registrations:  None required.

 COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• Ethics and Professionalism: Treats others with respect and tact; Keeps commitments; Inspires the respect and trust of others; Works ethically and with integrity; Maintains confidentiality; Keeps emotions under control; Reacts well under pressure; Accepts responsibility for own actions.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork: Balances team and individual responsibilities; Exhibits confidence in self and others; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Displays orientation to profitability and contributes to profits and revenue; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Observes safety and security procedures.
• Quality and Quantity: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Measures self against standard of excellence; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Uses time efficiently.
• Problem Resolution: Identifies problems in a timely manner; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics or people.
• Communication: Speaks clearly and persuasively in positive or negative situations; Listens without interrupting and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.
• Judgment: Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Motivation and Initiative: Demonstrates persistence and overcomes obstacles; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Strives to continuously build knowledge and skills; Shares expertise with others.
• Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan; Is consistently at work and on time; Arrives at meetings and appointments on time.
• Adaptability: Adapts to changes in the work environment; Changes approach or method to best fit the situation.

Other Skills and Abilities: Exceptional customer service skills, strong attention to detail, ability to work in a fast paced, multitask, team environment, basic computer and typing skills required, appreciation for live symphonic music a plus, sense of humor.

Other Qualifications: Ability to work nights and weekends during concert season, occasionally on short notice.

Hours: 35 hours weekly Full Time Position; this position is currently being performed partially remotely and requires access to high-speed internet via an ethernet cable connection. This is currently a hybrid role (i.e. remote and in-office), and work will be conducted both at the Symphony’s business offices and Arlene Schnitzer Concert Hall. Scheduling may change seasonally. Any changes to the posted schedule must be approved by the Supervisor at least 24 hours in advance. Person in this position must be able to work a flexible schedule that will include evening and weekend hours during the Symphony season.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus for use of computer monitor and proof-reading of print materials. The majority of patron interactions take place via phone and require the use of a wireless headset or handheld phone receiver.

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

To apply please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please. Position is open until filled.

Download Position Description as PDF

SUMMARY:

Serves as a front-line representative for the Oregon Symphony.

Engages directly with the public to generate revenue through outbound sales and fundraising campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. 1. Oregon Symphony (OSA) concert subscriptions, tickets sales, and memberships by phone from marketing leads furnished by the OSA. Shifts are divided between remote and office workspace and based on the Teleservices Manager’s discretion. In-person concert hall shifts will be required. The symphony will provide phones, a computer, and resources to ensure a safe hybrid workspace, based on health and safety guidelines. When working remotely, it is the responsibility of the Patron Service Representative to provide internet access.
   2. Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits, and donor events.
   3. Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.
   4. Develop competency in Tessitura database software to process orders, receive donations and review constituent. data
   5. Participate in sales campaigns as directed by the OSA Teleservices Manager and Marketing Department.
   6. Generate a minimum of 15 sales calls per hour from leads furnished by the OSA for each hour of the assigned shift.
   7. Create an organized call-backs system utilizing Microsoft Office Suite to ensure the best and most efficient sales strategy.
   8. Promptly follow up on all leads furnished.
   9. Function as a supportive member of the Patron Services Department, providing assistance to other Patron Service Representative, and in the training of new staff members.
   10. Attend daily Teleservices Team Meetings.
   11. Accurately complete all necessary records and paperwork on time.
   12. Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.
   13. Represent the OSA with integrity. Handle all business related to the OSA, its employees, and its patrons, with a courteous, professional demeanor. Work in an efficient and confidential manner.
   14. Teleservices PSRs are also required to assist in Ticket Office Operations, including, but not limited to:
   • • Being available to work a minimum of 2 concerts or ticket office shifts per month.
     • Assisting the ticket office during peak sales times, as assigned and when available within the weekly 29.75-hour maximum.
     • Spend a portion of each shift handling inbound calls from the Ticket Office queue from 6–9 pm and at other times as directed by the Box Office Manager or the Teleservices Manager.

REQUIRED HOURS / WORK SCHEDULE: The call-center is open from 12–9 pm, Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5–9 pm, Monday through Thursday, to be of maximum effectiveness. Additionally, PSRs are expected to work some Friday shifts as directed by Teleservices Manager. Friday shifts begin no later than 6 pm and continue until 9 pm.

PSRs must work at least four days per week, working a minimum of 20 hours and a maximum of 29.75 hours per week. Ticket-office and concert shifts do not count towards these minimums. Additional hours, up to 40 per week, maybe allocated at peak times during the Season, but only with prior approval of the Vice-President of Marketing.

Scheduling is flexible, but all changes require prior approval by the Teleservices Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Education and/or Experience: HS diploma and 1-2 years of sales experience preferred.
  • Language Skills: Ability to quickly learn to pronounce foreign names of composers, compositions and artists.
  • Mathematical Skills: Ability to accurately add, subtract, multiply, and calculate discount percentages.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: Ability to quickly learn and use Tessitura database/ticketing software, working proficiency in Microsoft Outlook. Training in Tessitura is provided and two weeks’ proficiency period is given.
  • Certificates, Licenses, Registrations: N/A

OTHER QUALIFICATIONS: Availability to work the required schedule and hours; ability to offer excellent customer service and can demonstrate superb sales skills; exceptional communication and good organizational skills; dependability.

OTHER SKILLS AND ABILITIES: Appreciation for live symphonic music a plus.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• • Problem Solving – Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics.
  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; keeps emotions under control; exhibits confidence in self and others.
  • Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Teamwork – Gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
  • Ethics – Inspires respect and trust and treats everyone with respect; works with integrity and ethically; upholds organizational values.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; promotes a harassment-free environment; observes safety and security procedures; Uses equipment and materials properly.
  • Judgment – Exhibits sound and accurate judgment.
  • Motivation – Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing – Uses time efficiently.
  • Professionalism – Reacts well under pressure; Accepts responsibility for own actions.
  • Quality and Quantity – Demonstrates accuracy and thoroughness; meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
  • Adaptability – Adapts to changes in the work environment.
  • Dependability – Is consistently at work and on time; follows instructions, responds to management direction.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus in order to use a computer monitor. When assigned to concert duty, the employee is occasionally required to stand and walk and must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

To apply please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please. Position is open until filled.

Position is open until filled.

Download Position Description as PDF