Careers

Audition dates: October 21–23, 2019

Base compensation for the 40-week 2020/21 Season: Principal, $73,118.60 (Includes EMG and instrument maintenance/insurance allowance)

Benefits include: Fully paid medical/dental insurance, LTD, AFM pension plan, and paid parking 

View Audition Repertoire

Please direct further correspondence or questions to Leah Ilem, orchestra personnel manager.

No phone inquiries, please.

SUMMARY: Serve as front-line Ticket Office Representative of the Oregon Symphony providing exceptional customer service in the Ticket Office, concert hall, and Symphony events.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Maintain a detailed, proficient, and working knowledge of:

Tessitura systems

• Create, update and recognize all coded information on an account
• Maintain and alter accounts – exchange tickets, take payments, add/remove tickets, add/remove options, etc.;

Concert Event information

• Season, single, and general admission ticket event codes;
• Hall section map, appropriate ticket types, and pricing for all events;
• Look up seats/maps and sell events on new and existing accounts;

Programs, products, community events, panel discussions, and all other Symphony endeavors

Ticket Office policies

2. Provide exceptional customer service by:

Selling tickets to Symphony concerts at the Oregon Symphony Ticket Office and the Arlene Schnitzer Concert Hall requiring weekday, weekend, and evening work during the Symphony Season

Answering incoming phone calls directed to the ticket office and greeting walk-in patrons;

• Providing helpful information and assistance to patrons and staff in a pleasant and efficient manner
• Ascertain customer needs and make product recommendations that meet those needs using consultative sales techniques to ensure all subscriber benefits are explained and revenue is maximized

3. Assist in the operation of the Ticket Office:

• Assemble ticket packets and other mailings as needed
• Balance cash and checks against sales - both daily at the Symphony Ticket Office and at each performance when working at the concert hall ticket booth
• Participate in concert preparation as needed including printing and assembling will call tickets, printing updated seating reports, processing online orders, and handling last minute seat change requests

4. Assist with special projects as needed:

• Staff Symphony tables at selected events by answering questions, handing out materials, and collecting information, while maintaining a pleasant and professional disposition as a representative of the Oregon Symphony
• Help with giveaways and contests
• Staff and assist with once-a-year Symphony Gala and community concert

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Employment experience in a customer service or retail sales position required. One year experience in a ticket/box office greatly preferred 
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
• Computer Skills: To perform this position successfully, an individual should have a familiarity with CRM software, Tessitura a plus; Microsoft Office software including Excel, Word for Windows, and Outlook
• Certificates, Licenses, Registrations: None required.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies.

• Ethics and Professionalism: Treats others with respect and tact; Keeps commitments; Inspires the respect and trust of others; Works ethically and with integrity; Maintains confidentiality; Keeps emotions under control; Reacts well under pressure; Accepts responsibility for own actions.
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork: Balances team and individual responsibilities; Exhibits confidence in self and others; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Displays orientation to profitability and contributes to profits and revenue; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Observes safety and security procedures.
• Quality and Quantity: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Measures self against standard of excellence; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Uses time efficiently.
• Problem Resolution: Identifies problems in a timely manner; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics or people.
• Communication - Speaks clearly and persuasively in positive or negative situations; Listens without interrupting and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.
• Judgment: Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Motivation and Initiative: Demonstrates persistence and overcomes obstacles; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Strives to continuously build knowledge and skills; Shares expertise with others.
• Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan; Is consistently at work and on time; Arrives at meetings and appointments on time.
• Adaptability: Adapts to changes in the work environment; Changes approach or method to best fit the situation.

Other Skills and Abilities: Exceptional customer service skills, strong attention to detail, ability to work in a fast-paced, multitask, team environment, basic computer and typing skills required, appreciation for live symphonic music a plus, sense of humor.

Other Qualifications: Ability to work nights and weekends during concert season, occasionally on short notice.

Hours: 35 hours weekly Full-Time Position; work will be conducted at the Symphony business offices or Arlene Schnitzer Concert Hall. Scheduling may change seasonally. Any changes to the posted schedule must be approved by the Supervisor at least 24 hours in advance. Person in this position must be able to work a flexible schedule that will include some evening and weekend hours during the Symphony season.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus for use of computer monitor and proof-reading of print materials.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

To apply please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please. Position is open until filled.

Download Position Description as a PDF

SUMMARY: Serves as front-line representative of the Oregon Symphony to the public, generating revenue through outbound sales and fundraising calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Sell Oregon Symphony (OSA) concert subscriptions, tickets and memberships by phone at the facility provided by the OSA, from leads furnished by the OSA.
• Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits and donor events.
• Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.
• Develop competency in Tessitura database software to process orders, receive donations and review constituent data.
• Participate in sales campaigns as directed by the Teleservices Manager and Patron Services Manager.
• On leads furnished by the OSA, generate a minimum of 15 sales calls per hour during each hour of the assigned shift.
• Use an organized bring-up system on all call-backs to ensure best and most efficient sales strategy.
• Promptly follow up on all leads furnished.
• Function as a member of the Patron Services Team, providing support to other Team members as well as assisting in the training of new staff.
• Attend weekly Team Meetings.
• Accurately complete all necessary records and paperwork on time.
• Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.
• Represent the OSA with integrity, handling all business related to the OSA and its employees and patrons courteously, professionally and in an efficient and confidential manner.
• Teleservices PSRs are also required to assist the operation of the Ticket Office in the following areas:
  1. Be available to work a minimum of 1 concert or ticket office shift per month.
  2. Assist the ticket office during peak sales times, as assigned and when available within their weekly 29.75 hour maximum.
  3. Spend a portion of each shift handling inbound calls from the ticket office queue, taking inbound calls from 6–9 pm and at other times as directed.

REQUIRED HOURS / WORK SCHEDULE: The call-center is open from 1–9 pm, Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5–9 pm, Monday through Thursday, to be of maximum effectiveness. In addition, PSRs are expected to work some Friday shifts as directed by Teleservices Manager. Friday shifts begin no later than 6 pm and continue until 9 pm.

PSRs must work at least four days per week, working a minimum of 20 hours and a maximum of 29.75 hours per week. Ticket-office and concert shifts do not count towards these minimums. Additional hours, up to 40 per week, may be allocated at peak times during the Season, but only with prior approval of the Vice-President of Marketing.

Scheduling is flexible, but all changes require prior approval by the Teleservices Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: HS diploma and 1-2 years sales experience preferred.
• Language Skills: Ability to quickly learn to pronounce foreign names of composers, compositions and artists.
• Mathematical Skills: Ability to accurately add, subtract, multiply and calculate discount percentages.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Ability to quickly learn and use Tessitura database/ticketing software, working proficiency in Microsoft Outlook. Training in Tessitura is provided and two weeks’ proficiency period is given.
• Certificates, Licenses, Registrations: N/A

OTHER QUALIFICATIONS: Availability to work the required schedule and hours; excellent customer service and sales skills; exceptional communication and good organizational skills; dependability.

OTHER SKILLS AND ABILITIES: Appreciation for live symphonic music a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus in order to use computer monitor. When assigned to concert duty, the employee is occasionally required to stand and walk and must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts such as computer printers. The noise level in the work environment is usually moderate.

If you are interested in the position, please submit a cover letter and resume to careers@orsymphony.org. No phone inquiries, please.
Position is open until filled.

Download Position Description as PDF