Privacy Policy

Last Updated: July 18, 2025

When you visit, shop, create an account with us, or use our website, your information is controlled by Oregon Symphony Association (“Company,” “we,” or “us”).  We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (this “Policy”).  Please read this Policy carefully to understand our policies and practices for collecting, using, maintaining, protecting, and disclosing your information.  If you do not agree with our policies and practices, your choice is not visit, register with, access, use, or otherwise engage (collectively, “interact”) with us.  By interacting with this Website, or otherwise contacting us, you agree to this Policy.

This Policy describes the types of information we may collect from you or that you may provide when you:

• Interact with the Website https://www.orsymphony.org (our “Website”).
• Inquire about or participate in events we conduct, including promotions, contests, and surveys (each an “Event” and collectively, our “Events”).
• Email, text, call, or otherwise communicate with us, including through our social media pages (your “Communications”).
• Interact with our pages or accounts on social media platforms (our “Social Media”), including when you view or click on posts or links, such as those related to our Events.When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

Our Website and Events, together with the content, products, and services we provide, are collectively referred to herein as our “Services”.

This Policy does not cover information collected by third parties.  For example, if you click on a link on our Website (such as on an artist’s bio page or in a press release) that takes you to another site, any data collected on that third-party site is not covered by this Policy unless explicitly mentioned.  The information we collect is governed by this Policy, while the information collected by the third party is subject to their privacy practices.  Privacy choices you make on a third-party site or platform will not apply to our use of the information we have collected.  We are not responsible for third parties’ privacy practices and encourage you to be aware when you leave our Website and to read the privacy policies of other sites that may collect your information.

We may provide additional data privacy notices specific to certain practices or regions.  Those terms are to be read in conjunction with this Policy.  This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued interaction with our Services after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age.  No one under age 13 is permitted to provide any information on or to our Website.  We do not knowingly collect information from children under 13.  If you are under 13, do not use or provide any information on our Website.  Do not, through any of its features, register on our Website, make any purchases through our Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.  If we learn we have collected or received personally identifiable information from a child under 13, we will delete that information.  If you believe we might have any personally identifiable information from or about a child under 13, please contact us by email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339.

Types of Information We Collect

We collect two basic types of information:

• Information that identifies (whether directly or indirectly) a particular individual, such as your name, postal address, email address, date of birth, and telephone number (“Personal Information”); and
• Information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual (“Anonymous Information”). When Anonymous Information is directly or indirectly associated with Personal Information, the resulting information is also treated as Personal Information.

We may use Personal Information and Anonymous Information to create a third type of information: information about groups or categories of individuals, which does not identify and cannot reasonably be used to identify an individual (“Aggregate Information”).
In particular, we collect the following categories of data:

• Contact information you provide when you request information, sign-up for our newsletter, create an account on our Website, participate in an Event, or otherwise contact us, such as your name, email address, telephone number, social media account handles, and address of residency.
• Transaction information you provide when you request information, contact us, or purchase or request a service from us, such as your postal address, telephone number, and payment information.
• Location information, including precise or approximate location information provided by a mobile or other device when accessing our Website, or one of our social media pages, or associated with your IP address or other online or device identifier.
• Activity, usage, viewing, technical, and device data when you visit our Website or open emails we send.  This includes the content you view, how often you use our Website, your browser or device type, unique device identifier, and IP address.  We may obtain this information from a third party, such as a site or platform provider.
• Still or video images captured by cameras or readers on or around our physical properties.
• Sensitive Personal Information you provide for discount purposes, such as data that reveals a racial or ethnic background, national origin, religious beliefs, mental or physical condition or diagnosis, sexual orientation, status as transgender or nonbinary, status as a victim of crime, or citizenship or immigration status.

How We Collect Your Information

We may collect information from you in the following ways:

• Directly From You. We collect information you provide to us when you request or purchase services or information from us, register with us, respond to surveys, visit our physical properties, call our customer service phone number, or otherwise interact with us using one or more devices.  You may provide information in a variety of ways, including by typing or using voice commands.
• Through Automatic Technologies. We collect information through a variety of technologies, such as cookies, Meta pixel, click tracking, and analytics tools, including when you visit our Website, whether or not you are logged in or registered. Please see Automatic Technologies We Use for further information and Your Controls and Choices for how to disable cookies and otherwise make choices with respect to such data collection.
• From Third Party Service Providers. We acquire information from other third parties to update or supplement the information you provided, or we collected automatically.  Applicable law may require that you authorize the third party to share you information with us before we can acquire it.
• From Social Media. When you engage with our content on social media platforms, we may collect information such as your social media handle and public profile information, including your friend list if your profile is public.  Interactions on our posts do not provide us with access to your email address, real name, browsing history, or preferences.

Automatic Technologies We Use

The technologies we use to automatically collect your information when you interact with our Website include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our Website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Click Tracking.  Click tracking is an analytical feature that measures and reports where users click or tap on our Website.  Every time you click on our Website, we record the event and log your user session for future analysis.  We use this information only to improve our Services.  Click tracking only collects the IP address assigned to you on the date when you visit our Website, rather than your name or other identifying information.   
• Analytics. We collect analytics information from our web server and Google Analytics.  This includes information such as how many users visit our Website, what pages they visit when they do so, what other sites were visited prior to coming to our Website, and IP addresses.  We use the information we get from analytics tools only to improve our Services. 

We use the following third-party tracking tools in connection with our Website:

• Google Analytics. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Website.  The cookie cannot be used by anyone but Google.  We do not control Google’s tracking technologies or how Google may use them.  Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by Google Analytics’ Terms of Use and Google’s Privacy Policy. If you have any questions about how Google Analytics uses your information, please contract Google directly.  For more information on how to opt-out of Google Analytics, see Choices About How We Use and Disclose Your Information.
• Tap Clicks. TapClicks is a marketing analytics and reporting platform that is integrated with our Website. TapClicks collects and analyzes data such as campaign performance, ad engagement, and audience behavior to help optimize marketing efforts. We do not control TapClicks’ tracking technologies or how TapClicks may use the data it collects.  TapClicks’ ability to use and share information gathered through its services is governed by its own privacy policies. If you have any questions about how TapClicks uses your information, please contact TapClicks directly.  For details on how to opt out of TapClicks tracking, see Choices About How We Use and Disclose Your Information.
• Meta Pixel. Meta Pixel is a snippet of JavaScript code embedded on our Website.  Meta Pixel monitors actions like page views, items added to cart, purchases and more.  We do not control Meta’s tracking technologies or how Meta may use them.  Meta’s ability to use and share information collected by Meta Pixel about your visits to our Website is restricted by Meta’s Cookie Policy. If you have any questions about how Meta Pixel uses your information, please contract Meta directly.  For more information on how to opt-out of Meta Pixel, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you to:

• Present our Website and its contents to you.
• Provide you with the experiences and services you request, view, engage with, or purchase.
• Communicate with you about your account or transactions with us and send you information or request feedback about features on our Website and changes to our policies.
• Send you offers, promotions for our services, fundraising information, or information about third-party products and services.
• Personalize your content and experiences, including by recognizing you when you return to our Website and storing information about your preferences.
• Provide you with targeted advertising based on your activity on our Website and on third-party sites and applications. See Online Tracking Technologies and Advertising to learn more about how we use your information for personalization and tracking.
• Operate, understand, optimize, develop, or improve our Services and operations, including by using survey research and analytics tools.
• Detect, investigate, and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal.
• Notify you of safety issues.
• Fulfill the purpose for which you provided the information, or any other purpose described at the time of collection, or for another purpose with your consent.

How We Share Your Information

We will not share your Personal Information with a third party except in limited circumstances, including:

• When we work with service providers performing services on our behalf; however, these companies are prohibited from using your Personal Information for purposes other than those requested by us or required by law.  This includes sharing your:
  • Contact information with our email marketing services provider to manage newsletter sign-ups and communications, with our advertising provider to deliver targeted advising on social media and other third party sites, and with our web hosting providers to ensure the proper functioning of our Website.
  • Transaction information with our payment processors to process your purchases on our Website where this functionality is available.
  • Approximate location information with our email marketing services provider to provide relevant content and services based on your location.
  • Activity, usage, viewing, technical, and device data with our analytics companies and marketing services providers to understand how you interact with our emails, texts, and Website, our advertising provider to deliver targeted advising on social media and other third party sites, and with our web hosting provider to ensure the proper functioning of our Website.
• When we provide you with relevant advertising on third-party websites and applications, we may share limited Personal Information about you, such as certain identifiers or hashed email address, with third parties.  We may also share such information to provide you with and to measure relevant third-party advertising in our communications to you.  To learn more about how we use your information for personalization and tracking, please visit Online Tracking Technologies and Advertising.
• We may share your Personal Information with third parties in connection with the sale of a business, to ensure the safety and security of our users, customers, employees, or other third parties, to protect our rights and property and the rights and property of our users, customers, employees, or other third parties, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law.

Please note that, except as otherwise stated above, once we share your Personal Information with another company in the above circumstances, the information received by the other company is controlled by that company and becomes subject to its privacy practices.

Your Controls and Choices

In accordance with applicable law, your controls and choices may include:

• Correcting, updating, and deleting your customer account.
• Choosing or changing your choices for subscriptions, newsletters, emails, alerts, text messages, or other notifications.
• Setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
• Setting your browser to transmit “Do Not Track” signals. Choosing whether to receive from us offers and promotions for our Services or third-party products and services that we think may be of interest to you.
• Choosing whether we share your Personal Information with other companies so they can send you offers and promotions about their products and services.
• Requesting access to the Personal Information we hold about you and that we amend or delete it.
• Opting out of Google Analytics by following Google’s instructions at https://tools.google.com/dlpage/gaoptout.
• Controlling targeted advertising from Meta Pixel by following Meta’s instructions at https://help.meta.com/support/privacy.
• Controlling targeted advertising from many ad networks and partners, data exchanges, and marketing analytics and digital advertising and marketing service providers (by visiting the Digital Advertising Alliance or the Network Advertising Initiative).

You may exercise these controls and choices in various ways, including as outlined above, by email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339, or by following instructions provided in communications sent to you.  You can also opt out of targeted or interest-based ads by visiting the Digital Advertising Alliance, or the Network Advertising Initiative.  We may not accommodate a request if we believe the request would violate any law or legal requirement or cause the information to be incorrect.

Please be aware that if you do not allow us to collect Personal Information from you, we may not be able to deliver certain experiences and services to you, and some of our services may not be able to take account of your interests and preferences.  If you have questions about the specific Personal Information about you that we process or retain, and your rights regarding that Personal Information, please contact us by email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339.

Online Tracking Technologies and Advertising

We, certain service providers operating on our behalf, and third parties may collect information about your activity, or activity on devices associated with you, on our Website and third-party sites and applications using tracking technologies such as cookies, Meta pixel, and click tracking.  We may collect information whether or not you are logged in or registered and may associate this tracking data with your registration account (if you have one).

Definitions for some of the tracking technologies listed, as well as information about your choices with respect to them, are available above.  This tracking data may be used for many purposes including, for example, to:

• Provide useful features to simplify your experience when you return to our Website.
• Deliver relevant content and advertising based on your preferences, usage patterns and location.
• Monitor, evaluate, measure, and optimize the use and operation of our Website.
• Analyze traffic on our sites and on the sites of third parties.

We may use your Personal Information to deliver relevant marketing and advertising to you on our properties and on third parties’ sites and applications.  We may provide social media and other platforms with limited Personal Information, such as certain identifiers or your hashed email address, which they match with their customers’ profiles.  Based on this, the platform may show you our ads, look for other users who may enjoy our ads, suppress our ads for you, and provide us insights on how to optimize and better target our advertising.

Some states provide residents or, in some cases, their authorized agents, with the right to opt out of the “selling” or “sharing” of their “personal information”, or of “targeted advertising” based on their “personal information.”  To submit a request to opt out please contact us by email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339.

You may also choose to opt out of targeted advertising directly with many ad networks and partners, data exchanges, and marketing analytics and other digital advertising and marketing service providers.  You may also be able to choose to control targeted advertising on other websites and platforms that you visit.  In addition, you may choose to control targeted advertising you receive within applications by using the settings and controls on your devices.

Examples of online tracking technologies include:

• Cookies.  Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website.  Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy.  We may use cookies to bring together information we collect about you.  You can choose to have your computer warn you each time a cookie is being placed on your device, or you can choose to block all cookies.  You do this through your browser settings.  Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.  If you turn cookies off, you won’t have access to many features that make your guest experience more efficient, and some of our Services will not function properly.
• Web beacons and marketing pixels.  Web beacons and marketing pixels are small pieces of data that are embedded in images on the pages of sites.  They may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy.  We use marketing pixels to bring together information we collect about you.

Opt Out Preference Signals And Do Not Track

You or your authorized agent may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”).  We will process the GPC signal as a request to opt out.

Data Security, Integrity, and Retention

The security, integrity, and confidentiality of your information are very important to us.  We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification.  We regularly review our security procedures to consider appropriate new technology and methods.  Please be aware that, despite our best efforts, no security measures are perfect or impenetrable.  We retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Data Transfers, Storage, and Processing

We will take reasonable steps to safeguard the privacy of your Personal Information.  These steps may include standard contractual clauses where and if required by law, obtaining your consent, or other lawful means of transferring Personal Information.

Changes to this Policy

From time to time, we may change this Policy to accommodate new technologies, industry practices, regulatory requirements, or for other purposes.  We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.  Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our Website or by other means, consistent with applicable law.

Comments and Questions

If you have a comment or question about this Policy, please contact us by email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under certain state laws.  However, as a nonprofit organization, Oregon Symphony Association is not subject to some state consumer privacy laws.  If you have questions or requests regarding your data, you may contact us at email at dataprivacy@orsymphony.org, telephone at 503-228-4294, or mail at 851 SW 6th Avenue, Suite 385, Portland, OR 97204-1339.  For more information, please visit U.S. State Privacy Rights.